Solved

sharepoint and onedrive lose connection

Posted on 2014-12-27
1
544 Views
Last Modified: 2015-01-01
We have an office 365 E1 subscription.  We utilize sharepoint and onedrive on each computer.  Periodically, there is a red X on the sharepoint or onedrive connection and the I have to break the connection and then re-establish the connection all over again.  Sometimes only certain files have a red X and the rest have a green check mark.

Why does this happen and what can I do to prevent this from happening?

We have a Windows domain environment.  Most computers use Office 2013.
0
Comment
Question by:al4629740
1 Comment
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 40521576
This is kinda "by design". Authentication to SharePoint Online/OneDrive requires a small cookie/token to be stored on the client side, which expires every 8 hours or so. To renew the token, you simply need to login to SPO/ODFB with the browser. A good strategy is for example to set SPO as start page in IE. Below are some articles that give you more details on this. If you have AD FS in place, its strongly recommended to configure 'smart links' and use persistent cookies, which will allow you to work around this issue (the last article).

http://community.office365.com/en-us/b/office_365_community_blog/archive/2012/12/12/understanding-the-access-denied-error-message-when-mapping-a-network-drive-to-sharepoint-online.aspx

http://support.microsoft.com/kb/2616712

http://samhandle.no/2014/06/24/sharepoint-online-with-webdav-and-sso/
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
It’s the first day of March, the weather is starting to warm up and the excitement of the upcoming St. Patrick’s Day holiday can be felt throughout the world.
This Experts Exchange lesson shows how to use VBA to loop through rows in Excel.  In order to sort, filter, and use database features, there needs to be a value in each column for every row. When data arrives with values missing, code to copy values…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question