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Backupexec job engine crashes

Posted on 2014-12-28
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Last Modified: 2015-01-28
backup exec job engine crashes
Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Exception code: 0xc0000005
Fault offset: 0x00000000005a4e3f
Faulting process id: 0x1408
Faulting application start time: 0x01d020d1097a0be8
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: 4c971b28-8cc4-11e4-9594-3440b5a248fa
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Question by:gkumar72
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LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40520422
Is Symantec Backup Exec up to date? Do you have Backup Exec 2014?
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Author Comment

by:gkumar72
ID: 40520423
yes it is Backupexec 2014.
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LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40520429
And is Backup Exec up to date?
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Author Comment

by:gkumar72
ID: 40520464
sorry it is Backup exec 2012
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Author Comment

by:gkumar72
ID: 40520465
with SP4
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Expert Comment

by:*** Hopeleonie ***
ID: 40520468
Can you search for new updates?
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Author Comment

by:gkumar72
ID: 40520472
this is the latest update as per symantec
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Author Comment

by:gkumar72
ID: 40520473
also backupexec 2014 is not an approved software yet in my environment..
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Expert Comment

by:*** Hopeleonie ***
ID: 40520475
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Expert Comment

by:Rodney Barnhardt
ID: 40521695
What is the operating system you currently have this running on?
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Author Comment

by:gkumar72
ID: 40523172
2008 R2
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 40523539
One thing you may want to check is the "Data Execution Prevention" feature. I have seen this problem before where Windows stops the BE service. If you right click on "Computer" and select "Properties". Then, select the "Advanced" tab, "Performance Options", "Data Execution Prevention" tab, and see if the program is listed. If so, make it an exception.

Second, although you said it reports as "up to date", I would look and verify that you at least have service pack 1a installed. I have seen Symantec report this way and not show service packs available. It was just released a year ago and since you inherited the environment, I would double check.

Third, there is also a known issue with this happening if the jobs are using all of the available memory during the backup process. I am not sure how much RAM you system has, but here are the specs in this situation. If so, there is no known fix other than reducing the number of jobs running.

http://www.symantec.com/business/support/index?page=content&id=TECH188078 

OS Name Microsoft Windows Server 2008 R2 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
System Model ProLiant DL380 G5
System Type x64-based PC
Processor Intel(R) Xeon(R) CPU E5345 @ 2.33GHz, 2333 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB


Fourth, I would look in the event viewer for other events around the time the service crashed. There may be some other underlying cause of the crash. I would check both the "Application" and "System" logs.
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Expert Comment

by:Rodney Barnhardt
ID: 40564693
Did you get this resolved?
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Accepted Solution

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gkumar72 earned 0 total points
ID: 40566365
a client which was running and having DB backup was crashing the Backup exec...Once we stopped it then we were able to run the Backupexe services
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Author Closing Comment

by:gkumar72
ID: 40574807
This is was provided by the Symantec  after analysis and worked.
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