Solved

Backupexec job engine crashes

Posted on 2014-12-28
15
288 Views
Last Modified: 2015-01-28
backup exec job engine crashes
Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Exception code: 0xc0000005
Fault offset: 0x00000000005a4e3f
Faulting process id: 0x1408
Faulting application start time: 0x01d020d1097a0be8
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: 4c971b28-8cc4-11e4-9594-3440b5a248fa
0
Comment
Question by:gkumar72
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 4
  • 3
15 Comments
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40520422
Is Symantec Backup Exec up to date? Do you have Backup Exec 2014?
0
 

Author Comment

by:gkumar72
ID: 40520423
yes it is Backupexec 2014.
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40520429
And is Backup Exec up to date?
0
How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

 

Author Comment

by:gkumar72
ID: 40520464
sorry it is Backup exec 2012
0
 

Author Comment

by:gkumar72
ID: 40520465
with SP4
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40520468
Can you search for new updates?
0
 

Author Comment

by:gkumar72
ID: 40520472
this is the latest update as per symantec
0
 

Author Comment

by:gkumar72
ID: 40520473
also backupexec 2014 is not an approved software yet in my environment..
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40520475
0
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 40521695
What is the operating system you currently have this running on?
0
 

Author Comment

by:gkumar72
ID: 40523172
2008 R2
0
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 40523539
One thing you may want to check is the "Data Execution Prevention" feature. I have seen this problem before where Windows stops the BE service. If you right click on "Computer" and select "Properties". Then, select the "Advanced" tab, "Performance Options", "Data Execution Prevention" tab, and see if the program is listed. If so, make it an exception.

Second, although you said it reports as "up to date", I would look and verify that you at least have service pack 1a installed. I have seen Symantec report this way and not show service packs available. It was just released a year ago and since you inherited the environment, I would double check.

Third, there is also a known issue with this happening if the jobs are using all of the available memory during the backup process. I am not sure how much RAM you system has, but here are the specs in this situation. If so, there is no known fix other than reducing the number of jobs running.

http://www.symantec.com/business/support/index?page=content&id=TECH188078 

OS Name Microsoft Windows Server 2008 R2 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
System Model ProLiant DL380 G5
System Type x64-based PC
Processor Intel(R) Xeon(R) CPU E5345 @ 2.33GHz, 2333 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB


Fourth, I would look in the event viewer for other events around the time the service crashed. There may be some other underlying cause of the crash. I would check both the "Application" and "System" logs.
0
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 40564693
Did you get this resolved?
0
 

Accepted Solution

by:
gkumar72 earned 0 total points
ID: 40566365
a client which was running and having DB backup was crashing the Backup exec...Once we stopped it then we were able to run the Backupexe services
0
 

Author Closing Comment

by:gkumar72
ID: 40574807
This is was provided by the Symantec  after analysis and worked.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
VM backup deduplication is a method of reducing the amount of storage space needed to save VM backups. In most organizations, VMs contain many duplicate copies of data, such as VMs deployed from the same template, VMs with the same OS, or VMs that h…
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question