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Backupexec job engine crashes

Posted on 2014-12-28
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Last Modified: 2015-01-28
backup exec job engine crashes
Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Faulting module name: bengine.exe, version: 14.0.1798.101, time stamp: 0x4f345736
Exception code: 0xc0000005
Fault offset: 0x00000000005a4e3f
Faulting process id: 0x1408
Faulting application start time: 0x01d020d1097a0be8
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: 4c971b28-8cc4-11e4-9594-3440b5a248fa
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Question by:gkumar72
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by:hopeleonie
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Is Symantec Backup Exec up to date? Do you have Backup Exec 2014?
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by:gkumar72
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yes it is Backupexec 2014.
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by:hopeleonie
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And is Backup Exec up to date?
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by:gkumar72
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sorry it is Backup exec 2012
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by:gkumar72
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with SP4
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by:hopeleonie
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Can you search for new updates?
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by:gkumar72
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this is the latest update as per symantec
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by:gkumar72
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also backupexec 2014 is not an approved software yet in my environment..
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by:hopeleonie
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by:Rodney Barnhardt
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What is the operating system you currently have this running on?
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by:gkumar72
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2008 R2
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by:Rodney Barnhardt
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One thing you may want to check is the "Data Execution Prevention" feature. I have seen this problem before where Windows stops the BE service. If you right click on "Computer" and select "Properties". Then, select the "Advanced" tab, "Performance Options", "Data Execution Prevention" tab, and see if the program is listed. If so, make it an exception.

Second, although you said it reports as "up to date", I would look and verify that you at least have service pack 1a installed. I have seen Symantec report this way and not show service packs available. It was just released a year ago and since you inherited the environment, I would double check.

Third, there is also a known issue with this happening if the jobs are using all of the available memory during the backup process. I am not sure how much RAM you system has, but here are the specs in this situation. If so, there is no known fix other than reducing the number of jobs running.

http://www.symantec.com/business/support/index?page=content&id=TECH188078

OS Name Microsoft Windows Server 2008 R2 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
System Model ProLiant DL380 G5
System Type x64-based PC
Processor Intel(R) Xeon(R) CPU E5345 @ 2.33GHz, 2333 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB


Fourth, I would look in the event viewer for other events around the time the service crashed. There may be some other underlying cause of the crash. I would check both the "Application" and "System" logs.
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by:Rodney Barnhardt
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Did you get this resolved?
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gkumar72 earned 0 total points
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a client which was running and having DB backup was crashing the Backup exec...Once we stopped it then we were able to run the Backupexe services
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Author Closing Comment

by:gkumar72
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This is was provided by the Symantec  after analysis and worked.
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