American Megatrends BIOS problem

I just bought a new Acer desktop. I had to re-install the OS via an image using Acronis. After the restoring process was finished and restarted the computer, the usual Acer logo did not show. Instead the American Megatrends did. Now when I press the del key the system tells me Entering Set-up..., but it just stays there. The computer will not reboot from the HD and I can't get into the BIOS to check what is going on. Any suggestions?
Erwin KrischAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

noxchoGlobal Support CoordinatorCommented:
You can remove the HDD and try to boot the machine into BIOS. This way you can exclude the HDD from suspects.
Are you using the latest BIOS version?
0
Miguel Angel Perez MuñozCommented:
Acer computers has a "crisis mode" to recover situations like this: http://community.acer.com/t5/Acer-Ideas/Documenting-the-in-built-CRISIS-Mode-for-BIOS-recovery/idi-p/282468
You can try creating a boot USB drive, copy on BIOS files, boot with bootable USB and flash BIOS.
0
Erwin KrischAuthor Commented:
Since I still could return the machine for full refund, I did. Now I have the same machine. Instead of going through the initialization process for new machines, I would like to dump a dual boot image (Windows 8.1 and Linux/Ubuntu) on this machine. I will use Acronis to do this. This is what I did with the previous machine after it crashed, as above mentioned, right after the first re-boot. I wonder if the Acronis process was the cause of the crash of the preceding machine or was it just a coincidence. My question is whether I should re-try to dump this dual boot  image. It would save me an immense amount of time in bringing back this machine to the level I would like to have it with all the software I need. What should I do?
0
noxchoGlobal Support CoordinatorCommented:
Acronis could destroy GRUB. But this should not affect the pc boot process. Before you dump the image take another image of this machine from a boot cd of Acronis. Disable secure boot (if enabled) and restore the image.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gary CaseRetiredCommented:
The simplest way to be CERTAIN you don't mess up the system is to just remove the hard drive and put in a new drive for your "playing" ... in fact you could use a good imager (Acronis is fine) to clone the drive to the new drive.    You'll likely need to do that cloning on a different system that doesn't have Secure Boot ... or just disable Secure Boot on this system before doing the clone.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
PC

From novice to tech pro — start learning today.