Blackberry Enterprise Server 10: Attachment too large by policy
I have:
- Exchange Server 2010 SP3
- Blackberry Enterprise Server 10.2.4
- Devices Blackberry Q10 and iPad - both use ActiveSync.
I cannot open any attachment larger than 10 MB on the Q10 - error message "Attachment too large by policy".
I can open these attachments on the iPad.
On the Exchange server in the ActiveSync policy, max. attachment size was not set - I have set it to 51200 KB, but this did not help.
On the BES10, I could not find any setting for attachment download size limit.
However I remember that on the old BES5, the maximum value for attachment download size was 10 MB.
Does anyone know if 10 MB is a fixed limit in BES10, too - or if and where this can be changed?
- Exchange Server 2010 SP3
- Blackberry Enterprise Server 10.2.4
- Devices Blackberry Q10 and iPad - both use ActiveSync.
I cannot open any attachment larger than 10 MB on the Q10 - error message "Attachment too large by policy".
I can open these attachments on the iPad.
On the Exchange server in the ActiveSync policy, max. attachment size was not set - I have set it to 51200 KB, but this did not help.
On the BES10, I could not find any setting for attachment download size limit.
However I remember that on the old BES5, the maximum value for attachment download size was 10 MB.
Does anyone know if 10 MB is a fixed limit in BES10, too - or if and where this can be changed?
ASKER
Hello tshearon, which restriction do you mean exactly?
I've done another test:
I've sent a 8 MB JPG attachment and a 12 MB JPG attachment to myself.
When I set max. attachment size in the Exchange ActiveSync policy to 5120 KB, then I get the error message both for the 8 MB and for the 12 MB file.
When I set max. attachment size to 51200 KB, then I can open the 8 MB file - but I still get the error message for the 12 MB file. So there must be a limit of 10 MB *somewhere".
I've done another test:
I've sent a 8 MB JPG attachment and a 12 MB JPG attachment to myself.
When I set max. attachment size in the Exchange ActiveSync policy to 5120 KB, then I get the error message both for the 8 MB and for the 12 MB file.
When I set max. attachment size to 51200 KB, then I can open the 8 MB file - but I still get the error message for the 12 MB file. So there must be a limit of 10 MB *somewhere".
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I've been able to solve the issue myself.
http://btsc.webapps.blackb
Wondering if it could be due to this restriction?