Solved

WIndows Hangs on Startup

Posted on 2014-12-29
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Last Modified: 2015-02-16
When I try to boot my Windows 7 Ultimate system it hangs at the screen in the attached image. I never see the Windows logo appear. I was able to setup the HDD externally and run scan disk, system file checker etc on it and to backup critical data because I feared I may need to reimage the system. I wanted to use my Windows disk to attempt repairs but even booting from the disk results in hanging on the same screen. I also tried a different HDD and get the same result whether booting for the HDD or the disk. I also removed the RAM one stick at a time and get the same result. Has anyone seen thsi problem before and do you have any suggestions of what to do to fix this?

Thank you!

Robert
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Question by:RobertEhinger
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Expert Comment

by:Sean
ID: 40522239
Ugh you did try the one step i had in mind and that was to remove RAM. I would make sure to remove everything but keyboard and mouse and monitor?
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Expert Comment

by:Brad Groux
ID: 40522241
Have you booted into Safe Mode?
http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

If it starts in Safe Mode, then the issue may be driver related (see Device Manager). You can also boot into Safe Mode with Networking so you can connect to the internet and run the latest Windows Updates and/or download, install and run anti-virus or spyware software like SpyBot.

You may also want to run the Memory Diagnostics Tool.
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Author Comment

by:RobertEhinger
ID: 40522269
It will not boot into safe mode.
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Expert Comment

by:rindi
ID: 40522325
Test the RAM using memtest86+, and the HD using the manufactuerer's diagnostic utility. You'll find both on the UBCD:

http://ultimatebootcd.com
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Author Comment

by:RobertEhinger
ID: 40522350
Hard drive has been tested and a 2nd hard drive produced the same results. I will try the memtest on the UBCD.
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Expert Comment

by:noxcho
ID: 40522827
One thing you can try is to boot the machine from a Linux CD. If you say it hangs with loading Windows from DVD then it would hang with UBCD as well.
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Expert Comment

by:rindi
ID: 40522930
No, it wouldn't hang more when booting from the UBCD as it would from a Linux CD. You are probably confusing the UBCD which is based on command line and linux tools, with the UBCD for Windows, which is completely different and starts into an XP environment.
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Expert Comment

by:nobus
ID: 40523271
since a second hard drive gives the same result, i would opt for motherboard  oriented problems
try booting from a bootable cd - with NO disk attached; if that works - try with a disk attached
what system is this? model plse ?
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Author Comment

by:RobertEhinger
ID: 40523552
The system boots from a UBCD and I tested the RAM - it is OK. After booting from the UBCD I again tried to boot from the hard drive and got this error - "Reboot and select proper boot device or insert boot media in selected boot device and press a key."
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Expert Comment

by:Sean
ID: 40523562
Check your BIOS to make sure that your boot devices are setup correctly
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Expert Comment

by:rindi
ID: 40523570
Change the CMOS battery.

If still problems exist, look at the mainboard and video board and check for signs of cracking, leaking or bulging electrolytic capacitors. If you have such signs change the board or the capacitors if you are comfortable with a soldering iron. If there aren't any such signs, try another powersupply.

Also make sure that when you test things, to remove any hardware not needed at the moment, to reduce the chance that anything else influences the system. Best is to remove the mainboard from the PC's case and run the tests with it placed on a cardboard or something similar.
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Expert Comment

by:noxcho
ID: 40523587
Whe you call a boot menu by pressing F11 or F12 - does it show your HDD as a bootable device?
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Author Comment

by:RobertEhinger
ID: 40523667
I will try the above suggestions and let you know what happens.

Yes, the HDD is a boot option.
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Expert Comment

by:noxcho
ID: 40523701
Ok, then the HDD has problems with boot. Can you connect the drive to another PC and check if you have there partitions, and if partitions are readable then check which partition has BootMgr and Boot folder. The partition which has these files should be active.
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Expert Comment

by:nobus
ID: 40523738
install another disk, and install an OS on it to test
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Author Comment

by:RobertEhinger
ID: 40523756
I have already tried a second hard drive.
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Expert Comment

by:noxcho
ID: 40523763
What do you mean by "i tried a second drive"? What exactly did you try?
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Author Comment

by:RobertEhinger
ID: 40523843
I installed a different known good hard drive, tried to load Windows and got the same result.
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Expert Comment

by:nobus
ID: 40523971
ok
 but what happened
you installed windows on that 2nd drive -on this PC - without problem ?
and then - at restart it happened?  or what EXACTLY happened?
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Expert Comment

by:Sean
ID: 40524030
Have you tried to update the BIOS?
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Author Comment

by:RobertEhinger
ID: 40524053
After installing the second hard drive I tried to install windows and the installation hung at the same place that is in the image attached to my original question. It got to where is says, "Starting Windows" but nothing else happened - not multi-colored Windows logo, not boot - nothing.
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Author Comment

by:RobertEhinger
ID: 40524832
I changed the CMOS battery - no change. I tried a different power supply - no change. I don see any signs of cracks or leaky capacitors. This is a BIOSTAR A785G3 motherboard.
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Expert Comment

by:noxcho
ID: 40524917
Which BIOS version is there?
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Expert Comment

by:nobus
ID: 40525071
if you have another mobo available, that's the first thing i would do : try installing from the same DVD (it can be bad)

also - you say >>" It got to where is says, "Starting Windows"  <<  i understand it did the previous stages ok, eg installing the files etc... only at restart this happens, right?

then you have a problem with either disk, cables, or diskcontroller imo
you can try another disk, cable, or disk connector

all this is assuming you tested ram and disk with UBCD
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Author Comment

by:RobertEhinger
ID: 40527789
OK, here is the latest - I tried different SATA cables and different SATA ports with no luck. I have also tried two different hard drives, tested the ARM, changed the CMOS battery all with no change.
I have tried booting for a Windows DVD and it hangs at the same place.
This morning I connected the HDD to a different motherboard in a different make and model computer and even though it won't boot into Windows I do at least now see the complete Windows logo before it reboots itself. I can boot from the DVD and get to the repair options and attempt repairs. This is further than I was able to go with the original hardware.
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LVL 46

Expert Comment

by:noxcho
ID: 40527798
Time to replace the motherboard. IMHO it is defect.
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Author Comment

by:RobertEhinger
ID: 40527827
I agree, that is the next logical step.
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Expert Comment

by:nobus
ID: 40527951
or try installing ubuntu  -to test how it behaves; but it seems flakey at least
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Expert Comment

by:rindi
ID: 40527978
The "problem" with Linux and Ubuntu is that those OS's often don't stress the hardware as much as Windows does, so very often Linux will run fine on bad hardware, while Windows will almost always crash.
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Expert Comment

by:nobus
ID: 40528074
that may be so - but it's a good test
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Expert Comment

by:noxcho
ID: 40528092
I did suggest starting this machine from a Linux CD but got no update.
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Author Comment

by:RobertEhinger
ID: 40552659
I replaced the motherboard and got the same problem so I replaced the CPU - same issue. I tried a different power supply, swapped the RAM, disconnected everything from the Motherboard except the hard drive and the power switch and tried 4 different HDDs with the same result. This is basically a brand new computer that I can't get hast "Starting Windows." What am I missing here?
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LVL 91

Expert Comment

by:nobus
ID: 40552934
Robert, probably you have more than 1 problem
you swapped hardware - but did you install a fresh OS on the disk  with the new mobo ?
try also booting from CD for testing
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LVL 46

Expert Comment

by:noxcho
ID: 40552989
Well, you are missing one point that you are ignoring what the experts are telling you.
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Accepted Solution

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RobertEhinger earned 0 total points
ID: 40559637
I don't think I missed anything the experts said but what I did was I first installed the motherboard and CPU in a different tower connected to a different monitor. Low and behold it booted into Windows properly. I then reinstalled everything in the original tower and connected to the second monitor and again it worked. I have no idea why one monitor allowed the system to function properly and the other didn't but that is how it turned out. I really doubt booting from linux was going to solve this problem.
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Expert Comment

by:LeeTutor
ID: 40611871
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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