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WIndows Hangs on Startup

Robert Ehinger
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Last Modified: 2015-02-16
When I try to boot my Windows 7 Ultimate system it hangs at the screen in the attached image. I never see the Windows logo appear. I was able to setup the HDD externally and run scan disk, system file checker etc on it and to backup critical data because I feared I may need to reimage the system. I wanted to use my Windows disk to attempt repairs but even booting from the disk results in hanging on the same screen. I also tried a different HDD and get the same result whether booting for the HDD or the disk. I also removed the RAM one stick at a time and get the same result. Has anyone seen thsi problem before and do you have any suggestions of what to do to fix this?

Thank you!

Robert
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SeanSystem Engineer
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Commented:
Ugh you did try the one step i had in mind and that was to remove RAM. I would make sure to remove everything but keyboard and mouse and monitor?
Brad GrouxSenior Manager (Wintel Engineering)

Commented:
Have you booted into Safe Mode?
http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

If it starts in Safe Mode, then the issue may be driver related (see Device Manager). You can also boot into Safe Mode with Networking so you can connect to the internet and run the latest Windows Updates and/or download, install and run anti-virus or spyware software like SpyBot.

You may also want to run the Memory Diagnostics Tool.
Robert EhingerIT specialist

Author

Commented:
It will not boot into safe mode.
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Most Valuable Expert 2015

Commented:
Test the RAM using memtest86+, and the HD using the manufactuerer's diagnostic utility. You'll find both on the UBCD:

http://ultimatebootcd.com
Robert EhingerIT specialist

Author

Commented:
Hard drive has been tested and a 2nd hard drive produced the same results. I will try the memtest on the UBCD.
noxchoIT Product Manager
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Commented:
One thing you can try is to boot the machine from a Linux CD. If you say it hangs with loading Windows from DVD then it would hang with UBCD as well.
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Commented:
No, it wouldn't hang more when booting from the UBCD as it would from a Linux CD. You are probably confusing the UBCD which is based on command line and linux tools, with the UBCD for Windows, which is completely different and starts into an XP environment.
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Commented:
since a second hard drive gives the same result, i would opt for motherboard  oriented problems
try booting from a bootable cd - with NO disk attached; if that works - try with a disk attached
what system is this? model plse ?
Robert EhingerIT specialist

Author

Commented:
The system boots from a UBCD and I tested the RAM - it is OK. After booting from the UBCD I again tried to boot from the hard drive and got this error - "Reboot and select proper boot device or insert boot media in selected boot device and press a key."
SeanSystem Engineer
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Commented:
Check your BIOS to make sure that your boot devices are setup correctly
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Most Valuable Expert 2015

Commented:
Change the CMOS battery.

If still problems exist, look at the mainboard and video board and check for signs of cracking, leaking or bulging electrolytic capacitors. If you have such signs change the board or the capacitors if you are comfortable with a soldering iron. If there aren't any such signs, try another powersupply.

Also make sure that when you test things, to remove any hardware not needed at the moment, to reduce the chance that anything else influences the system. Best is to remove the mainboard from the PC's case and run the tests with it placed on a cardboard or something similar.
noxchoIT Product Manager
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Commented:
Whe you call a boot menu by pressing F11 or F12 - does it show your HDD as a bootable device?
Robert EhingerIT specialist

Author

Commented:
I will try the above suggestions and let you know what happens.

Yes, the HDD is a boot option.
noxchoIT Product Manager
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Commented:
Ok, then the HDD has problems with boot. Can you connect the drive to another PC and check if you have there partitions, and if partitions are readable then check which partition has BootMgr and Boot folder. The partition which has these files should be active.
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Commented:
install another disk, and install an OS on it to test
Robert EhingerIT specialist

Author

Commented:
I have already tried a second hard drive.
noxchoIT Product Manager
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Commented:
What do you mean by "i tried a second drive"? What exactly did you try?
Robert EhingerIT specialist

Author

Commented:
I installed a different known good hard drive, tried to load Windows and got the same result.
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Commented:
ok
 but what happened
you installed windows on that 2nd drive -on this PC - without problem ?
and then - at restart it happened?  or what EXACTLY happened?
SeanSystem Engineer
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Commented:
Have you tried to update the BIOS?
Robert EhingerIT specialist

Author

Commented:
After installing the second hard drive I tried to install windows and the installation hung at the same place that is in the image attached to my original question. It got to where is says, "Starting Windows" but nothing else happened - not multi-colored Windows logo, not boot - nothing.
Robert EhingerIT specialist

Author

Commented:
I changed the CMOS battery - no change. I tried a different power supply - no change. I don see any signs of cracks or leaky capacitors. This is a BIOSTAR A785G3 motherboard.
noxchoIT Product Manager
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Commented:
Which BIOS version is there?
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Commented:
if you have another mobo available, that's the first thing i would do : try installing from the same DVD (it can be bad)

also - you say >>" It got to where is says, "Starting Windows"  <<  i understand it did the previous stages ok, eg installing the files etc... only at restart this happens, right?

then you have a problem with either disk, cables, or diskcontroller imo
you can try another disk, cable, or disk connector

all this is assuming you tested ram and disk with UBCD
Robert EhingerIT specialist

Author

Commented:
OK, here is the latest - I tried different SATA cables and different SATA ports with no luck. I have also tried two different hard drives, tested the ARM, changed the CMOS battery all with no change.
I have tried booting for a Windows DVD and it hangs at the same place.
This morning I connected the HDD to a different motherboard in a different make and model computer and even though it won't boot into Windows I do at least now see the complete Windows logo before it reboots itself. I can boot from the DVD and get to the repair options and attempt repairs. This is further than I was able to go with the original hardware.
noxchoIT Product Manager
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Top Expert 2009

Commented:
Time to replace the motherboard. IMHO it is defect.
Robert EhingerIT specialist

Author

Commented:
I agree, that is the next logical step.
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or try installing ubuntu  -to test how it behaves; but it seems flakey at least
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The "problem" with Linux and Ubuntu is that those OS's often don't stress the hardware as much as Windows does, so very often Linux will run fine on bad hardware, while Windows will almost always crash.
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Commented:
that may be so - but it's a good test
noxchoIT Product Manager
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Commented:
I did suggest starting this machine from a Linux CD but got no update.
Robert EhingerIT specialist

Author

Commented:
I replaced the motherboard and got the same problem so I replaced the CPU - same issue. I tried a different power supply, swapped the RAM, disconnected everything from the Motherboard except the hard drive and the power switch and tried 4 different HDDs with the same result. This is basically a brand new computer that I can't get hast "Starting Windows." What am I missing here?
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Distinguished Expert 2019

Commented:
Robert, probably you have more than 1 problem
you swapped hardware - but did you install a fresh OS on the disk  with the new mobo ?
try also booting from CD for testing
noxchoIT Product Manager
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Commented:
Well, you are missing one point that you are ignoring what the experts are telling you.
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This one is on us!
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LeeTutorretired
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Commented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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