VMware tools do not install when creating a new virtual machine in Esx 5.1.0

After creating a virtual machine and powering it up, we right-click on the new machine name, click on Guest, and the "Install VMware Tools". The installation process never completes, and give no indication as to it's progress. We have tried this with 4 different virtual machines, using local datastores.
zargf8nsAsked:
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Neil RussellTechnical Development LeadCommented:
What guest OS is installed in the VMs?
You have installed a guest OS first yes?
You have logged into the guest and checked if you can launch the setup from the virtual CD manually after you have selected to install vmtools?  If your OS disables Autorun then you need to do it manually.
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SeanSystem EngineerCommented:
Yes most of the time you will need to log into windows and run the CD the first time. After that you can do vmware tools upgrade without having to log into the server.
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zargf8nsAuthor Commented:
The Guest OS is Windows Server 2008 R2 ... No, we have not installed the Guest OS. So we'll get that done and report back. Thanks.
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Neil RussellTechnical Development LeadCommented:
VMWare Tools installs into the OS. You can not install until after the OS. That will be the problem.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Can you check, when you click Install VMware Tools, does it mount the CDROM ?


Part 8: HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 5.1 (ESXi 5.1) Host Server

It's possible sometimes, VMware Tools is missing from the ESXi installation..
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Neil RussellTechnical Development LeadCommented:
Andrew, you missed the key bit of info... :D

"No, we have not installed the Guest OS."
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zargf8nsAuthor Commented:
The problem was we had not installed the OS before trying to install VMware tools. Thank you for your prompt assistance. We are on are way now.
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