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Weblink Issue

Posted on 2014-12-29
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Last Modified: 2015-01-13
HI,
We are having a secure webcam web link in our environment. A secure group is created to access that web link. Initially whenever we accessed the link content it never asked for the authentication, but after an update it is prompting for authentication. When we are filling our AD credentials it is directing us to an error stating "rtsp://<server>/broadcast/bw/360/qtp.rm"
"Connection to the server could not be established"

Please Suggest!
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Question by:Techie solution
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Expert Comment

by:btan
ID: 40523526
looks like need to know what are the changes in the update, it should come with history changes in the various version. To work around first, the old configuration and firmware may need to be imported from your backup while you troubleshoot separately. It looks like the webcam web server setting may have changes such that without authentication credential it will fail to connect to server.

Some cameras use the "RTSP" protocol rather than the "HTTP" protocol. In this case, from error it looks like there may not be some supported auth scheme. Check webcam settings for the rtsp authentication method on its configuration page. You may have to check if the default selected (after the update) is configured as expected or may need to revert previous scheme. I understand that some webcam may not support 'digest' mode and need to be configured to use either 'basic' or 'none."
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Accepted Solution

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Techie solution earned 0 total points
ID: 40537903
Thank you for assistance.

The issue is resolved now. The virtual memory for the server was too high, maintained it and problem is resolved.
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Author Closing Comment

by:Techie solution
ID: 40546255
The virtual memory for the server was too high, maintained it and problem is resolved.
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