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How can I recover from a Data Volume Failed to Mount message?

Posted on 2014-12-29
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Last Modified: 2015-01-04
2 TB MyCloud Drive
Error message 'Data Volume Failed to Mount'
Error Code 0004

How to recovery data from this drive?
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Question by:100questions
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12 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 40523254
test if it can be used on another PC
try with other cables
if that does not help - try running the WD diag :  http://support.wdc.com/product/download.asp?groupid=904&lang=en
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LVL 88

Expert Comment

by:rindi
ID: 40523421
Maybe the disk inside the NAS has failed. NAS usually have a web interface from which you can configure them and run tests. Use that interface to check it's status. You could also check whether a firmware upgrade could help.

If none of that helps, it is likely the NAS or disk is bad. If that is the case and you still have warranty, return it for a warranty replacement.
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Author Comment

by:100questions
ID: 40523475
This is being accessed wirelessly, not connected directly to any PC.  My interest is in accessing the data, and to avoid returning it with data to the manufacturer.
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LVL 88

Expert Comment

by:rindi
ID: 40523495
Then you'd have to remove the disk from the NAS, which voids the warranty...

Reputed manufacturers like WD can be trusted to keep any data they should find confidential.
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LVL 92

Expert Comment

by:nobus
ID: 40523711
did hyou run the diag?  it can help fixing the problem
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LVL 88

Expert Comment

by:rindi
ID: 40523727
It's a NAS. You can't run diags on a NAS, unless it's built-in OS has something included for diagnosis. But that will usually just be SMART readouts you get there.
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LVL 92

Expert Comment

by:nobus
ID: 40523961
in the site i posted, you can select their product - and the diag for it
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LVL 88

Expert Comment

by:rindi
ID: 40523992
On that link there is no diagnostic for it, just a utility that helps you manage it, firmware etc.
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LVL 92

Expert Comment

by:nobus
ID: 40524014
it seems you are correct rindi  -i did not read all on that page
and assuming  is the worst habit on the internet
sorry for that
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Accepted Solution

by:
100questions earned 0 total points
ID: 40524499
As a first step, I tried some of the suggestions I found at this link:  http://community.wd.com/t5/WD-My-Cloud/Data-volume-failed-to-mount/m-p/633817#M2471
I was able to see the files again after other steps such as either unplugging and/or a system restore, not the one which erases all the data.  Displays as 2TB free which is not accurate, however files can be seen.  Had to change user to what it what previously as well and grant permission.
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LVL 2

Expert Comment

by:Chach DalSanto
ID: 40524541
You should strongly consider copying the data off of there and reformatting the array, if not sending it back for replacement.  You're telling us that its reporting incorrect information about space; sounds like the config is damaged or corrupted.  Which means its safe to assume its unstable.

Im in the middle of a 6 drive recovery process myself and you dont wanna be here with me.  Trust me!
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Author Closing Comment

by:100questions
ID: 40529986
I wa able to see te files.
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