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Printers OFFLINE

Posted on 2014-12-30
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Last Modified: 2015-01-02
Anyone know why printers go offline when located on servers?  Permanent fix?

Fix is usually re-start print spooler on the computer or re-start the COMPUTER
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Question by:mvalencia2003
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Expert Comment

by:Ali HND
ID: 40524018
Click Start, and then click Printers and Faxes.
Right-click the printer, and then click Properties.
Click the Ports tab.
Click Configure Port.
Click to clear the SNMP Status Enabled check box, click OK, and then click Close.

If problem exist yet:
Look at this and download Hotfix:
http://support.microsoft.com/kb/2961042
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Spike99 earned 2000 total points
ID: 40524270
Which version of server OS is running on your print server?
If it's Server 2003 SP1 or later, this KB article might be more helpful:
http://support.microsoft.com/kb/946198/en-us

It's an issue I encountered a few times in a previous job.  Basically, older printers using legacy SNMP fail to respond to SNMP commands as the Server expects, so it will put the printers "offline."  Restarting the print spooler will temporarily resolve the issue. But, invevitably, the printer will go offline again.

As Ali HND suggested, I would try disabling SNMP on the printer's port settings.  If doing that immediately places the printer back in to READY status, then legacy SNMP probably the issue.

Install the hotfix from KB946198 & add the registry entry for a permanent fix.
You just need to add a new DWORD value called SNMPLegacy to this registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
Then, set the value of the DWORD value to 1.

Although that article is about Server 2003, this might also be an issue for newer server operating systems.    In the case of Server 2008 or 2012, I would just try adding the DWORD value to see if that helps (you won't be able to install the hotfix from that page on any other OS).  You can always remove the value again if it doesn't help.
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Expert Comment

by:Geisrud
ID: 40524271
Could be a bad print driver installed on that server causing the spooler to crash
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