Solved

Printers OFFLINE

Posted on 2014-12-30
3
506 Views
Last Modified: 2015-01-02
Anyone know why printers go offline when located on servers?  Permanent fix?

Fix is usually re-start print spooler on the computer or re-start the COMPUTER
-
0
Comment
Question by:mvalencia2003
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 3

Expert Comment

by:Ali HND
ID: 40524018
Click Start, and then click Printers and Faxes.
Right-click the printer, and then click Properties.
Click the Ports tab.
Click Configure Port.
Click to clear the SNMP Status Enabled check box, click OK, and then click Close.

If problem exist yet:
Look at this and download Hotfix:
http://support.microsoft.com/kb/2961042
0
 
LVL 17

Accepted Solution

by:
Spike99 earned 500 total points
ID: 40524270
Which version of server OS is running on your print server?
If it's Server 2003 SP1 or later, this KB article might be more helpful:
http://support.microsoft.com/kb/946198/en-us

It's an issue I encountered a few times in a previous job.  Basically, older printers using legacy SNMP fail to respond to SNMP commands as the Server expects, so it will put the printers "offline."  Restarting the print spooler will temporarily resolve the issue. But, invevitably, the printer will go offline again.

As Ali HND suggested, I would try disabling SNMP on the printer's port settings.  If doing that immediately places the printer back in to READY status, then legacy SNMP probably the issue.

Install the hotfix from KB946198 & add the registry entry for a permanent fix.
You just need to add a new DWORD value called SNMPLegacy to this registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
Then, set the value of the DWORD value to 1.

Although that article is about Server 2003, this might also be an issue for newer server operating systems.    In the case of Server 2008 or 2012, I would just try adding the DWORD value to see if that helps (you won't be able to install the hotfix from that page on any other OS).  You can always remove the value again if it doesn't help.
0
 
LVL 14

Expert Comment

by:Geisrud
ID: 40524271
Could be a bad print driver installed on that server causing the spooler to crash
0

Featured Post

Don't Miss ATEN at InfoComm 2017!

Visit booth #2167 to see the  new ATEN VM3200 32 x 32 Modular Matrix Switch. Other highlights include the VE8950 4K HDMI Over IP Extender, VS1912 12-Port DP Video Wall Media Player  and VK2100 ATEN Control System. Register now with Free Pass Code ATEN288!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A hard and fast method for reducing Active Directory Administrators members.
After seeing many questions for JRNL_WRAP_ERROR for replication failure, I thought it would be useful to write this article.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
This video shows how to use Hyena, from SystemTools Software, to update 100 user accounts from an external text file. View in 1080p for best video quality.

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question