Printers OFFLINE

Anyone know why printers go offline when located on servers?  Permanent fix?

Fix is usually re-start print spooler on the computer or re-start the COMPUTER
-
LVL 4
mvalencia2003Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ali HNDCommented:
Click Start, and then click Printers and Faxes.
Right-click the printer, and then click Properties.
Click the Ports tab.
Click Configure Port.
Click to clear the SNMP Status Enabled check box, click OK, and then click Close.

If problem exist yet:
Look at this and download Hotfix:
http://support.microsoft.com/kb/2961042
0
Spike99On-Site IT TechnicianCommented:
Which version of server OS is running on your print server?
If it's Server 2003 SP1 or later, this KB article might be more helpful:
http://support.microsoft.com/kb/946198/en-us

It's an issue I encountered a few times in a previous job.  Basically, older printers using legacy SNMP fail to respond to SNMP commands as the Server expects, so it will put the printers "offline."  Restarting the print spooler will temporarily resolve the issue. But, invevitably, the printer will go offline again.

As Ali HND suggested, I would try disabling SNMP on the printer's port settings.  If doing that immediately places the printer back in to READY status, then legacy SNMP probably the issue.

Install the hotfix from KB946198 & add the registry entry for a permanent fix.
You just need to add a new DWORD value called SNMPLegacy to this registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
Then, set the value of the DWORD value to 1.

Although that article is about Server 2003, this might also be an issue for newer server operating systems.    In the case of Server 2008 or 2012, I would just try adding the DWORD value to see if that helps (you won't be able to install the hotfix from that page on any other OS).  You can always remove the value again if it doesn't help.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Joe RudSystems AdministratorCommented:
Could be a bad print driver installed on that server causing the spooler to crash
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.