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OWA not workin in Exchange 2007

Posted on 2014-12-30
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OWA is not working at all in Exchange 2007. What are the steps needed to get it working again?
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Question by:Joeteck
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28 Comments
 
LVL 43

Expert Comment

by:Amit
ID: 40524205
First check all Exchange Services are running. IIS Service is running, Open IIS and try to browse OWA from IIS.
check application logs for errors.
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LVL 4

Author Comment

by:Joeteck
ID: 40524238
Yes they are..  WEBDav is set for Exchange 2003 or 2000. Could that be the issue?
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LVL 43

Expert Comment

by:Amit
ID: 40524247
can  you share the screeshot.
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LVL 4

Author Comment

by:Joeteck
ID: 40524256
When I browse to it via IIS it prompts for password, then tells me the page isn't redirecting properly.
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LVL 4

Author Comment

by:Joeteck
ID: 40524264
They have two exchange servers here, 03 and 07, however 07 is primary.  So it seems to be.. I'm trying to get rid of 03. In the process of moving everyone over. I inherited this mess.. So please excuse. ;)
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LVL 43

Expert Comment

by:Amit
ID: 40524295
It seems your OWA is or was pointing to 2003. First you need to point OWA URL to 2007 server via changing DNS entry. Read this
http://www.sole.dk/how-to-use-owa-for-both-exchange-2003-2007-during-migration-and-extra-things-to-consider/
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LVL 4

Author Comment

by:Joeteck
ID: 40524326
That's not the issue.. Its redirecting fine, just not linked or connecting to the server.. Let me know if you can continue to help me..
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LVL 4

Author Comment

by:Joeteck
ID: 40524341
Here is the error message when I try to open it up... happens via Firefox or IE
error.jpg
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LVL 43

Expert Comment

by:Amit
ID: 40524370
Any load balancer? Or TMG? or ISA?
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LVL 4

Author Comment

by:Joeteck
ID: 40524379
Negative.. just to servers..
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LVL 43

Expert Comment

by:Amit
ID: 40524392
When you restarted these server. That's the first step, I will do before doing anything else. Sometime Non paged pool memory issue causes IIS to stop working. So restart it. Next you can use wireshark to check what is going on. Finally, we can call MS.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40524411
Have you tried from a different browser or computer? Could be DNS related. Maybe flush the cache from command prompt : IPCONFIG /FLUSHDNS.
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LVL 3

Expert Comment

by:Sudhir Bidye
ID: 40526507
Are you testing owa from the mailbox which is on Exchange 2007 or on Exchange 2003 ?
1) Try creating a new user on Exchange 2007 server and check if it throws the same error for this user.
2) Check if any kind of redirection is set on Exchange 2007
http://support.microsoft.com/kb/975341#appliesto
3) Run exbpa and check if it reports any issue which may relate to this.
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LVL 30

Expert Comment

by:pgm554
ID: 40526832
0
 
LVL 4

Author Comment

by:Joeteck
ID: 40531484
This is a very strange issue.. OWA does not seem to be setup.. What are the steps to get it working again?
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LVL 3

Expert Comment

by:Sudhir Bidye
ID: 40531574
What do you mean by "OWA does not seem to be setup."

Do you see the OWA virtual directory in IIS?
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LVL 30

Expert Comment

by:pgm554
ID: 40531677
You running SBS?
If so,then run the repair my network wizard.
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LVL 4

Author Comment

by:Joeteck
ID: 40531791
This server was never configured properly. Now the Out of office assistant can't be turned off on any of the users... We are not running SBS. Member server Exchange 2007. Nothing happens when I go to http://localhost/owa
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LVL 4

Author Comment

by:Joeteck
ID: 40531797
Here is a screen shot on the Exchange server
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LVL 4

Author Comment

by:Joeteck
ID: 40531798
0
 
LVL 4

Author Comment

by:Joeteck
ID: 40531802
Anyone feel confident to connect to my exchange server via teamview to fix it?
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40531861
Anyone feel confident to connect to my exchange server via teamview to fix it?

Hey Joe, Experts Exchange has a Hire Me function you may want to look at. You can go to the Network menu at the top and select "Hire an expert".

You can also click on the experts name and see if they have the Hire Me function enabled on their profile.
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LVL 4

Author Comment

by:Joeteck
ID: 40531870
Ah, thanks... I was looking for it to be free, as all of the comment are free as well... Very few people can fix any of my questions I post. I delete the question once its known it can't be fix by anyone on EE. I'm currently joining another forum to see if anyone over there can help me...
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LVL 4

Author Comment

by:Joeteck
ID: 40531951
I tried this step by step, but it has failed:

http://support.microsoft.com/kb/320202/en-us
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LVL 4

Author Comment

by:Joeteck
ID: 40531957
I uninstalled WEB IIS successfully, rebooted. Then reinstalled it. I then Tried to remove CAS, but it can't find the METABASE and fails.. is there a way to force the the uninstall the CAS even though it can't find it? It will not allow me to re-install it over itself.. which sucks..
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LVL 4

Accepted Solution

by:
Joeteck earned 0 total points
ID: 40532087
Ok, I got it working finally... the correct order was Uninstall CAS IIS, reinstall IIS, CAS.

The link I provided was correct, but the wrong order. I uninstalled IIS. Then re-installed it, using the default options, plus IIS Management Console, Dynamic Content compression, Basic Authentication, Digest Authentication.

I then tried to to remove the CAS role, which failed with "Can't fine METABASE data"

I then ran in PS ServerMangerCmd -i Web-MetaBase, which repaired it.  
I was then finally able to removed the CAS role, successfully by entering "exsetup.exe /mode:uninstall /role:ca"

Then re-installed it by entering "exsetup.exe /mode:install /role:ca"

OWA and OOF are now back.. WOOT!
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40537197
Glad you got it going Joe.
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LVL 4

Author Closing Comment

by:Joeteck
ID: 40554973
I had to do it myself.. Experts here could not help me..
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