Solved

macbook pro only shows admin login

Posted on 2014-12-30
25
384 Views
Last Modified: 2015-01-05
Hi techs,
Here at work I deployed a macbook about a week ago with a change to make the user's login appear and the administrator separate.  Over the last two days suddenly the user's logon is missing and we cant get it to go back unless I logon as admin and log off again.
Anyone know how to get eu's login back?
0
Comment
Question by:Mark O'Brien
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 18
  • 7
25 Comments
 
LVL 30

Expert Comment

by:serialband
ID: 40524412
Did you enable Filevault?  Maybe you need to add the user account to the list of allowed users to decrypt the disk.  That's the only feature I know that would behave similarly to what you've described.
0
 

Author Comment

by:Mark O'Brien
ID: 40524427
But nothing more
0
Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

 
LVL 30

Expert Comment

by:serialband
ID: 40524506
Is the user account a domain account?  If it is, then it's a mobile account and it will disappear if you're not on the network.  You will need to enable Create mobile account at login in Directory Utility to fix that.

Command Space  or go to spotlight and search for Directory Utility.
Click the padlock and unlock it with your admin password.
Select Active Directory and click on the Edit Icon just above the unlocked padlock.

Expand the dropdown by clicking on the triangle in the lower left.
In the User Experience section, the first checkbox is Create mobile account at login

This forces the account to be created locally.  Joining Active Directory from a Mac just allows authentication, so group policy does not apply.

This command only creates one account.
/System/Library/CoreServices/ManagedClient.app/Contents/Resources/createmobileaccount -n Account_Name
0
 

Author Comment

by:Mark O'Brien
ID: 40524558
Is your step the "missing info"?
0
 
LVL 30

Expert Comment

by:serialband
ID: 40524625
That was my response from a year ago back when it still worked well on Mavericks.  I still use it, but I haven't checked lately.  Apple does change their OS around a lot and mess things up.  Mavericks messed up SMB.  Yosemite is causing occasional graphics lockups on my laptop and Bluetooth/Wifi issues.  So it's possible they've changed something to make the command not work exactly the same way.

When you log on as the admin and go to System Preferences --> Users & Groups, does the account show up as Managed, Mobile?
0
 

Author Comment

by:Mark O'Brien
ID: 40524628
Ok.  Anyone else out there know?  I have got to be ready when the eu comes in tomorrow.  Anyone else out there know what to do?
0
 

Author Comment

by:Mark O'Brien
ID: 40524703
"When you log on as the admin and go to System Preferences --> Users & Groups, does the account show up as Managed, Mobile"?
0
 

Author Comment

by:Mark O'Brien
ID: 40524704
I'll have to chk tomorrow when eu is here.  She's working from home today.
0
 

Author Comment

by:Mark O'Brien
ID: 40525494
Yes, her acct is Managed, Mobile.
0
 

Author Comment

by:Mark O'Brien
ID: 40525613
I tried to check and uncheck "Allow user to administer" and I now cannot uncheck it.
0
 

Author Comment

by:Mark O'Brien
ID: 40525630
did a restart and now it's unchecked
0
 

Author Comment

by:Mark O'Brien
ID: 40525631
no matter what Ive tried, I cannot get her account to come up
0
 

Author Comment

by:Mark O'Brien
ID: 40525680
her login comes up randomly.  now im logged in as her trying to do a restart and I get the error, "Must enter an Administrator's pwd" So I cant restart it under her acct.
0
 

Author Comment

by:Mark O'Brien
ID: 40525704
anybody out there today?
0
 
LVL 30

Expert Comment

by:serialband
ID: 40525780
Sorry, different time zones, and work.  Also, I seem to be the only one responding to you.

It seems possible that there may be some corruption in the profile.  Log in as the Admin and start Disk Utility to run Repair Disk Permissions and Repair Disk (verify first to ungray it).

If that doesn't work, log in with a new domain account and do the same things to see if the permissions work.  You can delete it later.

If the new account works, Login with the Admin account and move or rename the user's ~/Library folder and then have the user log in.  If it works, then move back parts of the ~/Library folder and which settings may have messed it up.
0
 

Author Comment

by:Mark O'Brien
ID: 40525832
anything to do w/filevault?
0
 
LVL 30

Expert Comment

by:serialband
ID: 40525875
Have you enabled filevault?
0
 

Author Comment

by:Mark O'Brien
ID: 40525921
yes
0
 

Author Comment

by:Mark O'Brien
ID: 40525977
***Just want to say - these macs are not meant to be enterprise type machines. :(  (in my unhumble opinion)
0
 
LVL 30

Accepted Solution

by:
serialband earned 500 total points
ID: 40526250
I think filevault's your problem there.  When you reboot or first power up, you get to the filevault screen.  That also happens to pass the password credentials along to the Login screen.  It sometimes appears to work because the use hasn't shut down the system and only put it to sleep.  When you put it to sleep, you only access the Login screen, which will have all users.  The Filevault screen only has Filevault enabled users.  (They need to fix the filevault screen to go be able to select Name and Password like they do for the Login Screen.  It's more secure if you don't let the user know which account's are allowed to decrypt filevault.)

Open System Preferences
Select Security and Privacy
Click the FileVault tab.
Click on the lock icon on the lower left.  Enter the admin account and password to unlock it.
Click on the Enable Users... button
Add your user to the list of allowed users to decrypt filevault.


For you 2nd comment:

I agree.  They're trying to be, but the are definitely not enterprise ready. They're higher end consumer, not enterprise, systems.  Their version of OpenDirectory is only really good for smaller scale operations.  They've caused lots of trouble when they rewrote Samba in Mavericks and messed up connections with Windows file shares.  They're now causing intermittent wifi/bluetooth issues along with graphics issues when they've moved to Yosemite.

They are also not as stable as Windows when you actually run lots of programs.  I've had to reboot far too many times when I've used it heavily.  Compare that to at most twice a year for unexpected/forced reboots and crashes for the same number of programs of the same type that I've run on both systems.  I'm not counting the patching, because those are about equal in the number of forced reboots and they're expected.  If you know what you're doing, you can avoid reboots by stopping services before patching.
1
 

Author Comment

by:Mark O'Brien
ID: 40526252
Ok will chk it out.  

***Apple is a toy, not a tool.  If any company is considering getting them, plz understand that they're extremely overpriced, not intuitive, hard to use, and overall just not a good maching.
0
 
LVL 30

Expert Comment

by:serialband
ID: 40526324
I disagree with the toy sentiment.  You're likely saying that because you're less familiar with it.

It really depends on what you're getting a Mac for.  I'm familiar with a wide range of OSes, so I know the pros and cons in basic use cases.  I treat OS X as a unix system with a pretty and useful GUI on top of it and I find it helpful in scripting for my linux/unix VMs.  I like the much higher resolution Retina screen and lighter weight of the newer models.  You're paying extra just for those features.  There's plenty of built-in tools as well as free tools out there, just as with Windows.

It's also useful to give non-technical users a Mac.  It's less troublesome long term and you don't waste as much time supporting them.  The interface is just simpler than Windows for general users.

There are pros and cons to both platforms and it all depends on what work you're doing.  I personally like having both around and use both heavily.
0
 

Author Closing Comment

by:Mark O'Brien
ID: 40531990
Thank you for the help
0

Featured Post

Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A common question or need, when setting-up a new Mac for someone would be to make all of the applications, installed, available from the dock. Many people often do not realize an application is installed unless it is in the dock. Creating a custo…
There is a security feature on iOS devices that is nearly impenetrable when it has been activated.  This article will provide some possible solutions as well as necessary steps to take to ensure you do not end up with a locked device.
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question