Solved

macbook pro only shows admin login

Posted on 2014-12-30
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Last Modified: 2015-01-05
Hi techs,
Here at work I deployed a macbook about a week ago with a change to make the user's login appear and the administrator separate.  Over the last two days suddenly the user's logon is missing and we cant get it to go back unless I logon as admin and log off again.
Anyone know how to get eu's login back?
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Question by:Mark88
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Expert Comment

by:serialband
ID: 40524412
Did you enable Filevault?  Maybe you need to add the user account to the list of allowed users to decrypt the disk.  That's the only feature I know that would behave similarly to what you've described.
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Author Comment

by:Mark88
ID: 40524426
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Author Comment

by:Mark88
ID: 40524427
But nothing more
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LVL 27

Expert Comment

by:serialband
ID: 40524506
Is the user account a domain account?  If it is, then it's a mobile account and it will disappear if you're not on the network.  You will need to enable Create mobile account at login in Directory Utility to fix that.

Command Space  or go to spotlight and search for Directory Utility.
Click the padlock and unlock it with your admin password.
Select Active Directory and click on the Edit Icon just above the unlocked padlock.

Expand the dropdown by clicking on the triangle in the lower left.
In the User Experience section, the first checkbox is Create mobile account at login

This forces the account to be created locally.  Joining Active Directory from a Mac just allows authentication, so group policy does not apply.

This command only creates one account.
/System/Library/CoreServices/ManagedClient.app/Contents/Resources/createmobileaccount -n Account_Name
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Author Comment

by:Mark88
ID: 40524545
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Author Comment

by:Mark88
ID: 40524558
Is your step the "missing info"?
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Expert Comment

by:serialband
ID: 40524625
That was my response from a year ago back when it still worked well on Mavericks.  I still use it, but I haven't checked lately.  Apple does change their OS around a lot and mess things up.  Mavericks messed up SMB.  Yosemite is causing occasional graphics lockups on my laptop and Bluetooth/Wifi issues.  So it's possible they've changed something to make the command not work exactly the same way.

When you log on as the admin and go to System Preferences --> Users & Groups, does the account show up as Managed, Mobile?
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Author Comment

by:Mark88
ID: 40524628
Ok.  Anyone else out there know?  I have got to be ready when the eu comes in tomorrow.  Anyone else out there know what to do?
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Author Comment

by:Mark88
ID: 40524703
"When you log on as the admin and go to System Preferences --> Users & Groups, does the account show up as Managed, Mobile"?
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Author Comment

by:Mark88
ID: 40524704
I'll have to chk tomorrow when eu is here.  She's working from home today.
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Author Comment

by:Mark88
ID: 40525494
Yes, her acct is Managed, Mobile.
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Author Comment

by:Mark88
ID: 40525613
I tried to check and uncheck "Allow user to administer" and I now cannot uncheck it.
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Author Comment

by:Mark88
ID: 40525630
did a restart and now it's unchecked
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Author Comment

by:Mark88
ID: 40525631
no matter what Ive tried, I cannot get her account to come up
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Author Comment

by:Mark88
ID: 40525680
her login comes up randomly.  now im logged in as her trying to do a restart and I get the error, "Must enter an Administrator's pwd" So I cant restart it under her acct.
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Author Comment

by:Mark88
ID: 40525704
anybody out there today?
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Expert Comment

by:serialband
ID: 40525780
Sorry, different time zones, and work.  Also, I seem to be the only one responding to you.

It seems possible that there may be some corruption in the profile.  Log in as the Admin and start Disk Utility to run Repair Disk Permissions and Repair Disk (verify first to ungray it).

If that doesn't work, log in with a new domain account and do the same things to see if the permissions work.  You can delete it later.

If the new account works, Login with the Admin account and move or rename the user's ~/Library folder and then have the user log in.  If it works, then move back parts of the ~/Library folder and which settings may have messed it up.
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Author Comment

by:Mark88
ID: 40525832
anything to do w/filevault?
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Expert Comment

by:serialband
ID: 40525875
Have you enabled filevault?
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Author Comment

by:Mark88
ID: 40525921
yes
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Author Comment

by:Mark88
ID: 40525977
***Just want to say - these macs are not meant to be enterprise type machines. :(  (in my unhumble opinion)
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Accepted Solution

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serialband earned 500 total points
ID: 40526250
I think filevault's your problem there.  When you reboot or first power up, you get to the filevault screen.  That also happens to pass the password credentials along to the Login screen.  It sometimes appears to work because the use hasn't shut down the system and only put it to sleep.  When you put it to sleep, you only access the Login screen, which will have all users.  The Filevault screen only has Filevault enabled users.  (They need to fix the filevault screen to go be able to select Name and Password like they do for the Login Screen.  It's more secure if you don't let the user know which account's are allowed to decrypt filevault.)

Open System Preferences
Select Security and Privacy
Click the FileVault tab.
Click on the lock icon on the lower left.  Enter the admin account and password to unlock it.
Click on the Enable Users... button
Add your user to the list of allowed users to decrypt filevault.


For you 2nd comment:

I agree.  They're trying to be, but the are definitely not enterprise ready. They're higher end consumer, not enterprise, systems.  Their version of OpenDirectory is only really good for smaller scale operations.  They've caused lots of trouble when they rewrote Samba in Mavericks and messed up connections with Windows file shares.  They're now causing intermittent wifi/bluetooth issues along with graphics issues when they've moved to Yosemite.

They are also not as stable as Windows when you actually run lots of programs.  I've had to reboot far too many times when I've used it heavily.  Compare that to at most twice a year for unexpected/forced reboots and crashes for the same number of programs of the same type that I've run on both systems.  I'm not counting the patching, because those are about equal in the number of forced reboots and they're expected.  If you know what you're doing, you can avoid reboots by stopping services before patching.
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Author Comment

by:Mark88
ID: 40526252
Ok will chk it out.  

***Apple is a toy, not a tool.  If any company is considering getting them, plz understand that they're extremely overpriced, not intuitive, hard to use, and overall just not a good maching.
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LVL 27

Expert Comment

by:serialband
ID: 40526324
I disagree with the toy sentiment.  You're likely saying that because you're less familiar with it.

It really depends on what you're getting a Mac for.  I'm familiar with a wide range of OSes, so I know the pros and cons in basic use cases.  I treat OS X as a unix system with a pretty and useful GUI on top of it and I find it helpful in scripting for my linux/unix VMs.  I like the much higher resolution Retina screen and lighter weight of the newer models.  You're paying extra just for those features.  There's plenty of built-in tools as well as free tools out there, just as with Windows.

It's also useful to give non-technical users a Mac.  It's less troublesome long term and you don't waste as much time supporting them.  The interface is just simpler than Windows for general users.

There are pros and cons to both platforms and it all depends on what work you're doing.  I personally like having both around and use both heavily.
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Author Closing Comment

by:Mark88
ID: 40531990
Thank you for the help
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