Why won't my ipad mini connect to wifi?

i cannot connect an ipad mini to the wifi in the hotel.  the error message is "unable to connect to wifi".  i have reset  the network settings and had the same issue.  i have other ipads that can connect though.

can someone assist?
NipponAsked:
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DMTechGrooupConnect With a Mentor Commented:
You might also ask them to reboot their WIFI AP's, or ask who the provider is to call and work the issues with them.  As a tech who works on these type of issues it is amazing how just rebooting the AP's fixes anomalies.
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DMTechGrooupConnect With a Mentor Commented:
How old is the Mini? Might not like the encryption they have chosen.
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NipponAuthor Commented:
i'm in Europe and i'm reluctant to ask the hoteliers because of their limited English and quite a lot of them are IT illiterate.  i'm going to give you the 500 points because that's what i had mind.

also, i'd like a break from IT work.
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NipponAuthor Commented:
Solution within 5 minutes.
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