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Posted on 2014-12-31
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Hello Everyone,

I have just imported a PST file into Outlook 2013. All the data was there but my friend noticed that all the categories that she has created in her previous PC before the backup were gone. She asked me why the categories has not been imported ? I had no answer ! I didn't do the backup, therefore I am asking, is that something that may be has not been selected during the creation of the PST backup ? or when you backup a PST and you restore it, it automatically lose the category. She had more than 500 categories created and it will be a nightmare recreated them manually.

Any advice will be appreciated.

Thank you very much
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Question by:Italiabella
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Joe Winograd, EE MVE 2015&2016 earned 2000 total points
ID: 40525689
Hi Italiabella,
Outlook loses that info (and other metadata) when you Export/Import. I've seen techniques to try to recover that info, but the better approach is not to Export/Import. Instead, simply use the PST directly in the new Outlook install. That's what I've always done and it has always worked perfectly. A simple technique is close the new Outlook and delete the initial PST that it created. Then run it and it will say that it can't find the PST file and it will prompt you for it. Browse to the PST file and that's it. Outlook will remember the PST in subsequent running. Of course, for safety sake, keep a copy of the original PST somewhere else in case the process goes haywire (which I've never had happen, but still, better safe than sorry). Regards, Joe
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Author Comment

by:Italiabella
ID: 40527020
Good info Joe,

Happy New Year to you :)
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by:Joe Winograd, EE MVE 2015&2016
ID: 40527023
Happy New Year to you, too! I hope that 2015 brings you great success in your new endeavors. Best of luck, Joe
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Author Comment

by:Italiabella
ID: 40527029
A lot for 2015 :) Joe an IT firm ad main job to develop and 2 night in 2 different clubs as fun during the weekends :)

So much excitement ! get ready I am building my business plan now, my web site, so you will see a lot of writing coming shortly.

Thank you so much for all your help during 2014, you have been vital in my growth.

Thank you forever !!!
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LVL 55

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 40527064
Sounds like an extremely exciting 2015 for you!

You're very welcome. It has been a pleasure helping you — and seeing your tremendous improvement in English!

All the best, Joe
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