troubleshooting Question

How can I reconcile MS Office 2013 Home & Office purchases with Product Keys?

Avatar of SnakeEyedMojo
SnakeEyedMojoFlag for United States of America asked on
Microsoft ApplicationsOffice Suites-OtherMicrosoft Office
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I've installed 10 licensed, registered, and activated copies of MS Office 2013 over the past 6 months on 10 corporate computers. The software was originally purchased from a number of online vendors, let's use "Joe's Software Emporium" as one example. After making the purchase, Joe sends me an e-mail message containing the installation/activation key in the typical xxxxx-xxxxx-xxxxx-xxxxx-xxxxx format. I log on to the corporate Windows Live account, enter the key that Joe sent me, then install the software. I dutifully log the purchase date, vendor, computer name, and product key into my corporate records. No problems with the install and activation, everything works, life is good, yada-yada-yada. That is, until today...

Today I discover that the key Joe supplied to me and that I used to install and activate the software is not the same as what the corporate Windows Live account now reports. This is the case for all 10 installations of Office 2013. As noted, I've used other vendors to purchase Office 2013 besides Joe and as things now stand, I have no way to link a specific purchase of Office 2013 with a specific vendor and to the specific computer on which it was installed.

Why am I concerned? The company for which I work has just finished an 11 month effort to comply with Microsoft's software audit proving that all the MS products we've used over the years were legally acquired. This we have done but the number of man hours required to reconstruct the paper trail of all the MS related software purchases since 2005 can be counted in weeks. I don't intend to make the same mistakes again so now all software purchases are being documented and tracked in great detail.

Does anyone know how the original key that was used to install and activate Office 2013 Home & Business be traced to what is currently being reported by the Windows Live account? Or conversely, how can the Windows Live Product Key be matched to the original activation key supplied by the software reseller? Support from Microsoft has been, as expected, less than stellar. I've been bounced to multiple departments only to have the last group direct me to the one I contacted initially.
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