Solved

Outlook 2013 Fails to Update Address Books Off Company Network

Posted on 2014-12-31
3
162 Views
Last Modified: 2015-01-15
Hey there!

I am in the process of upgrading from Exchange 2010 to 2013.  Odd issue I was hoping to get help with.

I have migrated my own account, and it was looking great.  It finished while I was at home (off corporate network).  I logged into Outlook 2013 and it said a change was made, restart.  Excellent, the migration worked and I am getting pointed to the new server.  Reload Outlook and it seems to go great - re-checks the sync on all folders.  Then it gets to "Updating Address Books".  I leave it alone for 25 minutes and when I get back, its still stating its updating.  During this time, no other send/receives run so I can't get inbound mail.  I try a manual download of the Address Books, nothing... it just sits there.  Close and reopen Outlook, same result.

So - I get on the VPN, load Outlook - it gets to the Updating Address Books step, and works!  I then do a manual download of the OAB and the job runs fine.  After the updates ran, I got back off VPN and Outlook worked again as it was satisfied it had the latest OAB, but manual downloads still failed.

Any ideas?  Nothing in firewall logs, but that seems unlikely.  

Summary - over the internet updates of OAB fail, on network updates of OAB succeed.

Thanks!
Jim
0
Comment
Question by:Jimstigator
  • 2
3 Comments
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 40526293
Hey Jim,

Do you have your internal/external URLs configured for the OAB virtual directory in EAC?
0
 

Author Comment

by:Jimstigator
ID: 40552026
Sorry!  Did not mean to abandon the question.  Gareth - thank you.  For whatever reason, I had mis-configured one, and you got me to go back in and poke around.

Thanks!
Jim
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40552038
Glad to help!
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

791 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question