Solved

Outlook 2013 Fails to Update Address Books Off Company Network

Posted on 2014-12-31
3
164 Views
Last Modified: 2015-01-15
Hey there!

I am in the process of upgrading from Exchange 2010 to 2013.  Odd issue I was hoping to get help with.

I have migrated my own account, and it was looking great.  It finished while I was at home (off corporate network).  I logged into Outlook 2013 and it said a change was made, restart.  Excellent, the migration worked and I am getting pointed to the new server.  Reload Outlook and it seems to go great - re-checks the sync on all folders.  Then it gets to "Updating Address Books".  I leave it alone for 25 minutes and when I get back, its still stating its updating.  During this time, no other send/receives run so I can't get inbound mail.  I try a manual download of the Address Books, nothing... it just sits there.  Close and reopen Outlook, same result.

So - I get on the VPN, load Outlook - it gets to the Updating Address Books step, and works!  I then do a manual download of the OAB and the job runs fine.  After the updates ran, I got back off VPN and Outlook worked again as it was satisfied it had the latest OAB, but manual downloads still failed.

Any ideas?  Nothing in firewall logs, but that seems unlikely.  

Summary - over the internet updates of OAB fail, on network updates of OAB succeed.

Thanks!
Jim
0
Comment
Question by:Jimstigator
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 40526293
Hey Jim,

Do you have your internal/external URLs configured for the OAB virtual directory in EAC?
0
 

Author Comment

by:Jimstigator
ID: 40552026
Sorry!  Did not mean to abandon the question.  Gareth - thank you.  For whatever reason, I had mis-configured one, and you got me to go back in and poke around.

Thanks!
Jim
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40552038
Glad to help!
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question