Solved

Outlook 2013 Fails to Update Address Books Off Company Network

Posted on 2014-12-31
3
153 Views
Last Modified: 2015-01-15
Hey there!

I am in the process of upgrading from Exchange 2010 to 2013.  Odd issue I was hoping to get help with.

I have migrated my own account, and it was looking great.  It finished while I was at home (off corporate network).  I logged into Outlook 2013 and it said a change was made, restart.  Excellent, the migration worked and I am getting pointed to the new server.  Reload Outlook and it seems to go great - re-checks the sync on all folders.  Then it gets to "Updating Address Books".  I leave it alone for 25 minutes and when I get back, its still stating its updating.  During this time, no other send/receives run so I can't get inbound mail.  I try a manual download of the Address Books, nothing... it just sits there.  Close and reopen Outlook, same result.

So - I get on the VPN, load Outlook - it gets to the Updating Address Books step, and works!  I then do a manual download of the OAB and the job runs fine.  After the updates ran, I got back off VPN and Outlook worked again as it was satisfied it had the latest OAB, but manual downloads still failed.

Any ideas?  Nothing in firewall logs, but that seems unlikely.  

Summary - over the internet updates of OAB fail, on network updates of OAB succeed.

Thanks!
Jim
0
Comment
Question by:Jimstigator
  • 2
3 Comments
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 40526293
Hey Jim,

Do you have your internal/external URLs configured for the OAB virtual directory in EAC?
0
 

Author Comment

by:Jimstigator
ID: 40552026
Sorry!  Did not mean to abandon the question.  Gareth - thank you.  For whatever reason, I had mis-configured one, and you got me to go back in and poke around.

Thanks!
Jim
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40552038
Glad to help!
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Find out what you should include to make the best professional email signature for your organization.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now