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Citrix Receiver is not showing OPEN button

Posted on 2015-01-01
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Last Modified: 2015-01-15
In windows 7 I have opened internet explorer and pointed it to Xenapp web interface and downloaded and installed Citrix receiver. However when I click on it I see just preferences I do not see the Open button.
I have not published any App yet.

Any idea why Open button is not there ?

Thank
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Question by:jskfan
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5 Comments
 
LVL 21

Assisted Solution

by:Radhakrishnan R
Radhakrishnan R earned 250 total points
ID: 40527803
Hi,

Have you installed the Citrix receiver on an Iphone or Android and checked? as the citrix receiver mainly used on those devices. I don't think there will be an open button in Citrix receiver. Once you installed, it will ask you to enter your user name (domain) and password then you will re-direct to the desktop or published applications.

If this is not the case then I would suggest to uninstall the current citrix receiver and download the file from this location http://www.citrix.com/go/receiver.html and see it works as expected?

Cheers
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LVL 24

Expert Comment

by:Dirk Kotte
ID: 40528268
do you download and install the receiver from citrix directly or from webinterface-page?
which version do you install?
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Author Comment

by:jskfan
ID: 40546331
dkotte

installed from web interface
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LVL 24

Accepted Solution

by:
Dirk Kotte earned 250 total points
ID: 40546426
possible you have installed the "old" Receiver without plugins.
with old Versions i have seen this some times. Plugin-install fails and you get an empty hull.

another possible reason:
if you installed "Receiver for web" the app is started from the Webbrowser and there are no other dialogues or open buttons.

Should you see the apps within the receiver?

would suggest to uninstall the Client (possible with ReceiverCleanupUtility) and install the most current Receiver from Citrix Webpage.
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Author Closing Comment

by:jskfan
ID: 40550870
I try to reinstall it later...
Thanks
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