Printer working poorly on only one account of computer
Posted on 2015-01-01
I have a problem that I cannot figure out. Network has eight computers consisting of Lenovo M91p clients running Win 7 Pro 64-bit OS. They were all bought at the same time and are basically identical. Server is Dell 2900 Edge running SBS 2008 64-bit. All of my networked printers have the printers installed on the server.
I have a Star Printer TSP800. If anyone has used this printer, they know it does a great job at what it is supposed to do (mostly POS), but it is also the most finicky and difficult printer to set up and work with. We use the printer to print prescriptions.
All of the clients can print to the printer, and it takes about one second for the prescription to print. One computer, which is the computer which prints about 80% of the prescriptions has an odd issue. There are five accounts on the computer. Four of the accounts can print to the printer in one second. But, there is one account (unfortunately the one that prints 95% of the total scripts) takes about ten seconds to print.
Now, this issue is likely not related to the printer. It is probably a combination of the software (Amazing Charts which is an electronic medical record) and the printer or just the EMR. If you are in the affected account, and you print a Windows test page to the printer in Devices and Printers, it prints in about one second. If you try to print a prescription to the printer, even though you use the same application that the other four accounts use, it takes roughly 10 seconds. To give more information, it takes longer once you click on print preview for the preview to come up and it takes longer when you click on the printer icon for the window with the selection of print drivers to come up, then it takes the 10 seconds to print the script. The same account can print anything else to a different printer perfectly.
With all this information, it appears to be that the EMR application works differently in this one account. I don't know if the account itself is corrupt or how it interacts with the software, etc. Nothing else seems to be different when using the EMR.
Does anyone have any idea of how to troubleshoot this? I wonder if I should just delete the account and make a new one. But, that would cause every computer that this new account uses to start from scratch unless I used roaming profiles.