Thecus n8850

1/6/2015

1/2/2015

That is in "lspci" command output in original Linux firmware.
Firmware upgrade release notes mention "LSI HBA"

1/2/2015

What OS came on it? If it was a Windows version, can you install the original OS and check Device Manager? If not, how old is it? Any possibility it is under warranty? Lastly, have you tried Tiger Direct's tech support (they sell them) the may be willing to help? I haven't found anything online yet, I will continue to look.

1/2/2015

It came with Linux-based firmware. That is HCL from network side, rest is not.

1/3/2015

ASKER

Thanks gheist,

Any more details as to which LSI HBA? I can't see an LSI chip on the MB?

Olaf

1/3/2015

Can you get into the system board firmware on boot? If you can the hardware should be listed under System, System Manager, or Config.

1/3/2015

Do you have a recovery CD or DVD that you can mount and browse?

1/3/2015

After looking further, it appears you won't find a specific chip or card dedicated to RAID. It appears the n8850, as with all Thecus NAS systems, is not a true hardware based RAID system. The RAID is implemented through the firmware code, the firmware chip, and its supporting chips. That means any software to support RAID in Windows must come from the firmware and supporting driver coders. i.e. from Thecus

1/3/2015

Yes, thecus will provide drivers for Windows starting from 3.11 when thay have a HCL firmware based on Linux. I think they will just clap their hands that a customer shot himself in the leg and gave up all warranties.
Please boot from original firmware and post outpit of lspci command.

1/3/2015

ASKER

Hi all
Will post lspci output on Monday. Don't know much about Linux but will figure it out.
This is one of the reasons I want this machine in Windows.
I have asked for drivers from Thecus. Don't care much about their warranty.
Last time the unit went down I had to return it to Australia (I am located in Vanuatu ) and they took 5 weeks to fix :(
Thanks for your help so far.
Olaf

1/3/2015

In windows device manager - check for colored problem devices.
It has quite powerful CPU -maybe it is software RAID in the end.

1/3/2015

ASKER

Thecus still hasn't got back to me....why does that not surprise me. They are really slow.
Posting the device manager and driverguide findings. Hoping you might see something that could help

me?
Olaf
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1/3/2015

Can you get PCI ID form yellow device properties?

First lets try to eliminate them as much as possible:
Install Intel Chipset software, I think PCI communications and/or serial port controller goes away)
Right click one, check for driver update using windows update/catalog.

Now get PCI IDs from remaining devices.

1/4/2015

ASKER

Hi Gheist,

I appreciate the help and apologise for my lack of knowledge when it comes to hardware.
On all these devices : Windows cannot find a driver.
In regards to inf file : Which intel inf would I download and install not knowing what MB I have?
PCI ID:
Is this what you mean?
Device PCI\VEN_1095&DEV_3132&SUBSYS_31321095&REV_01\4&1e3eb9d9&0&00E6 was configured
MB Details:

Olaf

1/4/2015

ASKER

Intel driver update utility didn't find anything :(
Olaf

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1/4/2015

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1/6/2015

ASKER

Hi Gheist,

Couldn't find the drivers from Manufacturers' but ended up using a paid driver service and that worked a treat.
Thanks for your help. I learned something new.
Olaf

1/6/2015

What paid driver service?

1/6/2015

ASKER

Driverguide, Found 21 new drivers. Sadly enough installed bloatware which I had to remove. :(
Thanks for your help also Rick.
Olaf