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Word 2007 Command Button not displaying

I have a Command button on a Word macro enabled template which has always worked fine to link to a current Data Source (which has been exported from Access) and merge letters.  Something I use on a number of databases without any problems.

However, without any apparent reason, now when the user opens the Word document the command button is not visible.  When I go to Design View it is there with the code but disappears when returning to Form view.

I have the formatting set to Hidden so that it does not display on the merged letters but removing this makes not difference and I cannot see anything in Properties which would be hiding the button.

Does anyone have any ideas?  

Thank you in advance.
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Simon
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Great, thanks Simon.  We have performed the steps and that has sorted the problem so are very grateful to you for posting these articles.  Although our problem wasn't actually listed as a symptom it was clearly caused by the same issue.