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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 133
  • Last Modified:

Cutomer cannot download in IE 11

Have a customer using IE 11 in windows 7.  Every few weeks he will advise that he can no longer download files in IE.  It will give him the usual message that due to security in place he cannot download files.  If you go into Tools, Internet Options, Security, Internet Zone, Custom Level,  then under Downloads section, File Downloads is disabled. I can temporarily resolve the issue by enabling it, however, it will switch back to "Disabled" periodically.  Need help to stop this from happening permanently. This is the only pc that this is happening to in their company.
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071171
Asked:
071171
1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
This is the only pc that this is happening to in their company.

Try a complete reset of IE.  Open IE, Tools, Internet Options, Advanced and click on Reset. Select (Check) the box that says "delete personal settings"

If that does not work, create a new, test, Windows User Account. Log into the new account, set up IE and test.
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jcimarronCommented:
071171 --
And scan for virus and malware.  It is not normal that a change is made in IE Internet Options on a continuing basis.
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ftownCommented:
I would strongly advise a switcfh to Firefox or Safari.  IE is just to unreliable  for regular use unless required by a dumb website.
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cantorisCommented:
Has something odd been configured in local group policy on that machine?
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VB ITSSpecialist ConsultantCommented:
It sounds like a policy (be it the Local Computer Policy or Group Policy) that's causing this. Let's go over that bridge when we cross it though. Perform the steps in John's comment as a first step. If that doesn't work, we'll need to determine whether there's some sort of policy applying to this machine that's disabling file downloads.
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John HurstBusiness Consultant (Owner)Commented:
@071171  - Thank you and I was happy to help.
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