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Dell 52340T multi-touch monitor has lost touch capability.

Posted on 2015-01-02
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Last Modified: 2016-11-23
I have a Dell 52340T 23-inch touch screen monitor. I have it connected to two AVADirect Shuttle XPC computers running Windows 8.1. professional. The older of the two computers is connected to the monitor by DVI (computer) to HDMI (using a DVI to HDMI converter). Until today, the touch screen worked fine. Now it no longer responds to touch. The new AVADirect computer is connected by a Display Port cable. There is no touch capability.

The drivers are up to date.

I tried Dell support and HAD THE WORST EXPERIENCE I HAVE EVER HAD WITH TECH SUPPORT!!! I just had to add that, and this is not the first time I've had a bad experience with Dell.
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Question by:John_Holecek
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Accepted Solution

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garycase earned 2000 total points
ID: 40529072
Just to be sure ... did you also plug in the USB connection?    This is how the touch feature is implemented.    The DisplayPort cable that comes with the monitor has a USB connection on the same cable; but if you're not using that cable you'll need a separate USB cable for that connection.
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Author Comment

by:John_Holecek
ID: 40536962
That did it.
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Author Comment

by:John_Holecek
ID: 40537042
I've requested that this question be closed as follows:

Accepted answer: 0 points for John_Holecek's comment #a40536962

for the following reason:

A simple fix. Thanks.
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LVL 70

Expert Comment

by:garycase
ID: 40537043
It seems clear that what I suggested was the correct answer [i.e. "That did it" seems pretty clear.]    Not sure why the OP wants to close this without accepting that response.
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