Solved

Dell 52340T multi-touch monitor has lost touch capability.

Posted on 2015-01-02
4
338 Views
Last Modified: 2016-11-23
I have a Dell 52340T 23-inch touch screen monitor. I have it connected to two AVADirect Shuttle XPC computers running Windows 8.1. professional. The older of the two computers is connected to the monitor by DVI (computer) to HDMI (using a DVI to HDMI converter). Until today, the touch screen worked fine. Now it no longer responds to touch. The new AVADirect computer is connected by a Display Port cable. There is no touch capability.

The drivers are up to date.

I tried Dell support and HAD THE WORST EXPERIENCE I HAVE EVER HAD WITH TECH SUPPORT!!! I just had to add that, and this is not the first time I've had a bad experience with Dell.
0
Comment
Question by:John_Holecek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 70

Accepted Solution

by:
garycase earned 500 total points
ID: 40529072
Just to be sure ... did you also plug in the USB connection?    This is how the touch feature is implemented.    The DisplayPort cable that comes with the monitor has a USB connection on the same cable; but if you're not using that cable you'll need a separate USB cable for that connection.
0
 

Author Comment

by:John_Holecek
ID: 40536962
That did it.
0
 

Author Comment

by:John_Holecek
ID: 40537042
I've requested that this question be closed as follows:

Accepted answer: 0 points for John_Holecek's comment #a40536962

for the following reason:

A simple fix. Thanks.
0
 
LVL 70

Expert Comment

by:garycase
ID: 40537043
It seems clear that what I suggested was the correct answer [i.e. "That did it" seems pretty clear.]    Not sure why the OP wants to close this without accepting that response.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A better way to set an LCD's resolution to make the screen bigger. For older people or those people with vision problems, a very common way to increase the screen size both with old CRT's( does anyone even still use these?) and newer LCD's is to …
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question