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Dell 52340T multi-touch monitor has lost touch capability.

I have a Dell 52340T 23-inch touch screen monitor. I have it connected to two AVADirect Shuttle XPC computers running Windows 8.1. professional. The older of the two computers is connected to the monitor by DVI (computer) to HDMI (using a DVI to HDMI converter). Until today, the touch screen worked fine. Now it no longer responds to touch. The new AVADirect computer is connected by a Display Port cable. There is no touch capability.

The drivers are up to date.

I tried Dell support and HAD THE WORST EXPERIENCE I HAVE EVER HAD WITH TECH SUPPORT!!! I just had to add that, and this is not the first time I've had a bad experience with Dell.
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John_Holecek
Asked:
John_Holecek
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1 Solution
 
Gary CaseRetiredCommented:
Just to be sure ... did you also plug in the USB connection?    This is how the touch feature is implemented.    The DisplayPort cable that comes with the monitor has a USB connection on the same cable; but if you're not using that cable you'll need a separate USB cable for that connection.
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John_HolecekAuthor Commented:
That did it.
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John_HolecekAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for John_Holecek's comment #a40536962

for the following reason:

A simple fix. Thanks.
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Gary CaseRetiredCommented:
It seems clear that what I suggested was the correct answer [i.e. "That did it" seems pretty clear.]    Not sure why the OP wants to close this without accepting that response.
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