When files are deleted from mapped drive

An user connects to the company Terminal Server (W2008) and run application programs such as Word/Excel/Outlook/Quickbooks. She accidentally deleted a few files from the mapped drive (Q:).
When  I opened the recycled bin on user's desktop  (in the Terminal Server), it only shows deleted files from C:\xxx.
The mapped drive Q is tied to the shared folder from QuickBooks Server on the same network.
Is there a way to recover deleted files other than from backups?
sgleeAsked:
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VB ITSConnect With a Mentor Specialist ConsultantCommented:
The Recycle Bin doesn't cover mapped drives unfortunately. Check to see if you have Shadow Copies enabled on the server where the Q: drive is shared from as you may be able to recover the files from there. Otherwise you're out of luck and wll have to restore from backups.
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
When you delete a file or folder on a mapped server drive, you get a message "Are you sure" and then when deleted, it is gone.

If you have some server recovery tool already in place or shadow storage, you may find the file / folder there,

Otherwise, you need to restore from a recent backup. This is a Server, hopefully you will not respond that there are no backups.
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sgleeAuthor Commented:
How can I check to see if Shadow Copy is enabled?
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JohnBusiness Consultant (Owner)Commented:
You can see the setting in Computer Management

http://technet.microsoft.com/en-us/library/cc771893.aspx
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sgleeAuthor Commented:
It show "Disabled". I did not enable it when I set this server up.
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JohnBusiness Consultant (Owner)Commented:
Then you do not have Shadow Copies.

So now you need a recent backup.
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sgleeAuthor Commented:
If I enable it, how does this work? How many copies does it keep?
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
For the use and time kept of Shadow Copies, please see this additional Microsoft TechNet Article.

http://technet.microsoft.com/en-us/library/cc771305.aspx
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VB ITSConnect With a Mentor Specialist ConsultantCommented:
When you enable Shadow Copies you will be prompted to allocate an amount of disk space (set to 10% of the disk size by default) you want to reserve on the disk for Shadow Copies. You then just need to configure the schedule for the Shadow Copies to run. You can have it run multiple times a day (I usually configure it to run at 10AM and 3PM) or just once per day, whichever suits you. The default schedule is set to create two copies a day - one at 7AM and another at 12PM.

When you want to restore a file/folder you simply right click on the file/folder then click on Restore previous versions. You'll then be presented with a list of the available versions you can restore the file/folder from.

Just keep in mind that the more copies you configure, the more space the Shadow Copies will take up on the disk so you may find at times that you won't be able restore files from as far back as you'd like.

To configure Shadow Copies please see this article: http://technet.microsoft.com/en-us/library/cc771893.aspx

If you don't have much space on the disk that hosts this Q: drive then you can look at moving the Shadow Copy storage to a different location. See the Move the volume shadow copy storage area to a different volume section here: http://technet.microsoft.com/en-us/library/dd364933(WS.10).aspx
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JohnBusiness Consultant (Owner)Commented:
@sglee  - Thank you and I was happy to help.
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