Win 8.1 - Parallels 10: Windows Explorer will not start

When booting Mac OSC Yosemite from cold start, followed by Windows 8.1 - cannot start WIN 8.1 Windows File Explorer. Quit/Restart Parallels Desktop does not help. Will not start from WIN 8.1 desktop either. Other WIN 8.1 / Office 2007 programs start OK.

Is this a Parallels 10 issue? If not, can I reinstall WIN 8.1 (and how - from CD?) without losing MS Office 2007 data.
MARSPATHAsked:
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VB ITSConnect With a Mentor Specialist ConsultantCommented:
Did you try shutting down the Windows 8.1 VM in Parallels completely? See the Shut Down Windows section in this article if you need the steps to do so: http://download.parallels.com/desktop/v9/ga/docs/pt_BR/Parallels%20Desktop%20User%27s%20Guide/32827.htm

If you can't shut it down try using the Stop command instead, then fire up the Windows 8.1 VM again.

If the above still doesn't fix File Explorer then boot up Windows 8.1 in Safe Mode (tap F8 repeatedly during the boot process) then run the sfc /scannow command in an elevated Command Prompt.

Worst case scenario we can do a Refresh of Windows 8.1 but I believe you will need to reinstall your programs when doing this. You will not lose any of your files though.
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MARSPATHAuthor Commented:
Shut Down Windows - the first suggestion worked! Good to know that.

Thanks for your support
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