Rebuild Outlook Identity
I have a user who cannot see his emails in Outlook for Mac (version 2011) anymore, but can run a search and access them. The last backup is too old to be of use. Already rebuilt the identity twice, and had no luck.
Reading one account did bring back visibility to that one account, but there are 3 others. I believe that two of them are POP.
Anyone have any ideas for extracting the messages while preserving the structure?
Reading one account did bring back visibility to that one account, but there are 3 others. I believe that two of them are POP.
Anyone have any ideas for extracting the messages while preserving the structure?
I don't believe Outlook for Mac uses .pst files.
Here are two MS Kbs on recovering corrupted identities in Outlook for Mac:
http://support.microsoft.com/kb/2448811
http://support.microsoft.com/kb/2360509
Here are two MS Kbs on recovering corrupted identities in Outlook for Mac:
http://support.microsoft.com/kb/2448811
http://support.microsoft.com/kb/2360509
There is also a third party utility that purports to be able to recover corrupted Mac Outlook identities. I have never used it so cannot say if it is effective, but it does appear to have a free downloadable trail:
http://www.outlookmacdatabaserecovery.com
http://www.outlookmacdatabaserecovery.com
If any of the accounts are IMAP, just creating a new identity should repopulate the e-mails from the IMAP server.
ASKER
Strung - the second by far has the most promise. One account was Exchange, one was IMAP, and one is POP (the only one I worry about). Will post an update when I can.
Hi!
The articles provided by "strung" should help, specially the second one (2360509) as you mentioned your backup is too old.
Now, this articles can help you a lot but you still don't know the root of why your identity got corrupted!.
Every Identity is a mailbox and is treated as that, regardless the protocol (IMAP, POP or SMTP/exchange) and I think, don't quote me on this, for MAC the limit is about 6GB so if you have something around that it may happened again.
As my last recommendation verify the filesystem and partition using the Disk Utility found in the /Applications/Utilities folder. it could be that your drive have caused the issue.
As a reference you can read this: http://www.valiant-ny.com/2012/10/outlook-2011-for-mac-and-exchange-sync-issues/
The articles provided by "strung" should help, specially the second one (2360509) as you mentioned your backup is too old.
Now, this articles can help you a lot but you still don't know the root of why your identity got corrupted!.
Every Identity is a mailbox and is treated as that, regardless the protocol (IMAP, POP or SMTP/exchange) and I think, don't quote me on this, for MAC the limit is about 6GB so if you have something around that it may happened again.
As my last recommendation verify the filesystem and partition using the Disk Utility found in the /Applications/Utilities folder. it could be that your drive have caused the issue.
As a reference you can read this: http://www.valiant-ny.com/2012/10/outlook-2011-for-mac-and-exchange-sync-issues/
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
None of the solutions did anything to help, but that's not to say that they would not help for anyone else.
Recent versions of Outlook make a new PST file each account. Start with ONE account, make it and import the PST file for that account. All should be well.
Now make the second account and do not use the Wizard. Make it manually and point the PST file where you want. Import any additional data.
I have not used Outlook for MAC so the steps may appear a bit differently to you. But I have done the above many times.