Solved

Rebuild Outlook Identity

Posted on 2015-01-05
8
198 Views
Last Modified: 2015-01-31
I have a user who cannot see his emails in Outlook for Mac (version 2011) anymore, but can run a search and access them. The last backup is too old to be of use. Already rebuilt the identity twice, and had no luck.

Reading one account did bring back visibility to that one account, but there are 3 others. I believe that two of them are POP.

Anyone have any ideas for extracting the messages while preserving the structure?
0
Comment
Question by:masnrock
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 40531334
Outlook has a Profile. In Windows, it is in Control Panel, Mail. Back up all your PST files, close Outlook, and delete the Profile. Restart the computer, open Outlook, make a new Profile and now make the accounts you need.

Recent versions of Outlook make a new PST file each account. Start with ONE account, make it and import the PST file for that account. All should be well.

Now make the second account and do not use the Wizard. Make it manually and point the PST file where you want. Import any additional data.

I have not used Outlook for MAC so the steps may appear a bit differently to you. But I have done the above many times.
0
 
LVL 53

Expert Comment

by:strung
ID: 40531826
I don't believe Outlook for Mac uses .pst files.

Here are two MS Kbs on recovering corrupted identities in Outlook for Mac:

http://support.microsoft.com/kb/2448811

http://support.microsoft.com/kb/2360509
0
 
LVL 53

Expert Comment

by:strung
ID: 40531834
There is also a third party utility that purports to be able to recover corrupted Mac Outlook identities. I have never used it so cannot say if it is effective, but it does appear to have a free downloadable trail:

http://www.outlookmacdatabaserecovery.com
0
Why Off-Site Backups Are The Only Way To Go

You are probably backing up your data—but how and where? Ransomware is on the rise and there are variants that specifically target backups. Read on to discover why off-site is the way to go.

 
LVL 53

Expert Comment

by:strung
ID: 40531839
If any of the accounts are IMAP, just creating a new identity should repopulate the e-mails from the IMAP server.
0
 
LVL 29

Author Comment

by:masnrock
ID: 40531868
Strung - the second by far has the most promise. One account was Exchange, one was IMAP, and one is POP (the only one I worry about). Will post an update when I can.
0
 
LVL 11

Expert Comment

by:hecgomrec
ID: 40535551
Hi!

The articles provided by "strung" should help, specially the second one (2360509) as you mentioned your backup is too old.

Now, this articles can help you a lot but you still don't know the root of why your identity got corrupted!.

Every Identity is a mailbox and is treated as that, regardless the protocol (IMAP, POP or SMTP/exchange) and I think, don't quote me on this, for MAC the limit is about 6GB so if you have something around that it may happened again.

As my last recommendation verify the filesystem and partition using the Disk Utility found in the /Applications/Utilities folder. it could be that your drive have caused the issue.

As a reference you can read this:  http://www.valiant-ny.com/2012/10/outlook-2011-for-mac-and-exchange-sync-issues/
0
 
LVL 29

Accepted Solution

by:
masnrock earned 0 total points
ID: 40571850
Ended up being better off starting everything from scratch. Luckily, the mail was all on the servers, even if the POP account did not have the folder structure. So I'm just going to close out... thanks!
0
 
LVL 29

Author Closing Comment

by:masnrock
ID: 40581256
None of the solutions did anything to help, but that's not to say that they would not help for anyone else.
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
A professional opinion on which Apple product to buy, and a tidbit about the WWDC.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question