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Rebuild Outlook Identity

Posted on 2015-01-05
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Last Modified: 2015-01-31
I have a user who cannot see his emails in Outlook for Mac (version 2011) anymore, but can run a search and access them. The last backup is too old to be of use. Already rebuilt the identity twice, and had no luck.

Reading one account did bring back visibility to that one account, but there are 3 others. I believe that two of them are POP.

Anyone have any ideas for extracting the messages while preserving the structure?
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Question by:masnrock
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by:John Hurst
ID: 40531334
Outlook has a Profile. In Windows, it is in Control Panel, Mail. Back up all your PST files, close Outlook, and delete the Profile. Restart the computer, open Outlook, make a new Profile and now make the accounts you need.

Recent versions of Outlook make a new PST file each account. Start with ONE account, make it and import the PST file for that account. All should be well.

Now make the second account and do not use the Wizard. Make it manually and point the PST file where you want. Import any additional data.

I have not used Outlook for MAC so the steps may appear a bit differently to you. But I have done the above many times.
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Expert Comment

by:strung
ID: 40531826
I don't believe Outlook for Mac uses .pst files.

Here are two MS Kbs on recovering corrupted identities in Outlook for Mac:

http://support.microsoft.com/kb/2448811

http://support.microsoft.com/kb/2360509
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Expert Comment

by:strung
ID: 40531834
There is also a third party utility that purports to be able to recover corrupted Mac Outlook identities. I have never used it so cannot say if it is effective, but it does appear to have a free downloadable trail:

http://www.outlookmacdatabaserecovery.com
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by:strung
ID: 40531839
If any of the accounts are IMAP, just creating a new identity should repopulate the e-mails from the IMAP server.
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Author Comment

by:masnrock
ID: 40531868
Strung - the second by far has the most promise. One account was Exchange, one was IMAP, and one is POP (the only one I worry about). Will post an update when I can.
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Expert Comment

by:hecgomrec
ID: 40535551
Hi!

The articles provided by "strung" should help, specially the second one (2360509) as you mentioned your backup is too old.

Now, this articles can help you a lot but you still don't know the root of why your identity got corrupted!.

Every Identity is a mailbox and is treated as that, regardless the protocol (IMAP, POP or SMTP/exchange) and I think, don't quote me on this, for MAC the limit is about 6GB so if you have something around that it may happened again.

As my last recommendation verify the filesystem and partition using the Disk Utility found in the /Applications/Utilities folder. it could be that your drive have caused the issue.

As a reference you can read this:  http://www.valiant-ny.com/2012/10/outlook-2011-for-mac-and-exchange-sync-issues/
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Accepted Solution

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masnrock earned 0 total points
ID: 40571850
Ended up being better off starting everything from scratch. Luckily, the mail was all on the servers, even if the POP account did not have the folder structure. So I'm just going to close out... thanks!
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Author Closing Comment

by:masnrock
ID: 40581256
None of the solutions did anything to help, but that's not to say that they would not help for anyone else.
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