Cisco RV 180 Issues

Posted on 2015-01-05
Medium Priority
Last Modified: 2015-01-09
I have a customer that has purchased a new RV180 SMB Router for their small business. I have attempted to setup this simple device with each attempt failing. Each time I save the configuration after I have changed the password I am unable to login after I exit. This will happen with any change I make in Username or Password.
How about some info that will help me with this problem.
Question by:Dennis Pillow
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LVL 36

Expert Comment

ID: 40531632
I actually had a whole bunch of these on my desk, with each unit needed to be tested a bit longer to check stability issues. However, I did not experience your problem at all (full reset, use startup wizard, and indeed, change password at the end of the wizard run).
Can you try:
- simpeler password first (and I mean, REALLY simple, just letters, maybe one number, see if it takes or not. You can make it more complex at a later stage)
- use other browser

Author Comment

by:Dennis Pillow
ID: 40531697
I wil try that right now. Thanks for the info. I will post my results.

Author Comment

by:Dennis Pillow
ID: 40532866
I tried what you said and it would not work. Each time I close out the Configuration Page I am unable to logon with the password and username I saved.
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LVL 36

Expert Comment

ID: 40533141
Are you able to log in with the default username password though?
When I end the wizard, it takes quite a few minutes too (don't close the browser until it's really done)! Try not to change the username, just the password. Also, if you sure the settings were saved, close the browser and open another browser to log in (try with the old password as well as the new one).

Author Comment

by:Dennis Pillow
ID: 40533492
No, I am unable to login with the default password any time I do a Username and Password change in the wizard setup or manual setup.
LVL 36

Expert Comment

ID: 40533532
Wow that's unfortunate. I'm out of ideas. I would say try a firmware upgrade (which is also one of the reasons I had a bunch of these on my desk), but to my knowledge, that's only possible after the wizard completes.

Author Comment

by:Dennis Pillow
ID: 40533600

I reset the router with a hard reset. The Firmware version is
I ran the Setup Wizard with a verified connection to my ISP
Smooth Sailing throughout this process
I entered CISCO as a Username and Password as 1
Wizard completed successfully and launched the configuration window. This worked fine.
I chose "Logout" for the web interface.
Closed my browser and logged off the computer
Logged on to my computer and made attempt to sign in to RV180.....cisco and 1
Went in and changed the password to 123 and logged off after password change process  was successful
When I attempted to log into the RV180 It would not take any login script
cisco / cisco failed
cisco / 1 failed
cisco / 123 failed
I am stumped. Do you have any ideas for resolution?
LVL 36

Accepted Solution

Kimputer earned 2000 total points
ID: 40533653
Sadly I'm as stumped as you are. This is definitely not expected behavior, and is probably eligible for a new swap (I'm pretty sure the tech support of where you got it will be just as stumped). Instead of taking the replacement with you, you could try to ask the tech support to test it before handing it over to you (saving you time, especially if the whole series in stock might have the same problem).

Author Comment

by:Dennis Pillow
ID: 40540088
After many attempts to resolve my issue have returned the unit as defective. Time to look at something else.

Author Closing Comment

by:Dennis Pillow
ID: 40540095
The unit was most defiantly defective.

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