Solved

Cisco RV 180 Issues

Posted on 2015-01-05
11
261 Views
Last Modified: 2015-01-09
I have a customer that has purchased a new RV180 SMB Router for their small business. I have attempted to setup this simple device with each attempt failing. Each time I save the configuration after I have changed the password I am unable to login after I exit. This will happen with any change I make in Username or Password.
How about some info that will help me with this problem.
0
Comment
Question by:Dennis Pillow
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
11 Comments
 
LVL 35

Expert Comment

by:Kimputer
ID: 40531632
I actually had a whole bunch of these on my desk, with each unit needed to be tested a bit longer to check stability issues. However, I did not experience your problem at all (full reset, use startup wizard, and indeed, change password at the end of the wizard run).
Can you try:
- simpeler password first (and I mean, REALLY simple, just letters, maybe one number, see if it takes or not. You can make it more complex at a later stage)
- use other browser
0
 

Author Comment

by:Dennis Pillow
ID: 40531697
I wil try that right now. Thanks for the info. I will post my results.
0
 

Author Comment

by:Dennis Pillow
ID: 40532866
I tried what you said and it would not work. Each time I close out the Configuration Page I am unable to logon with the password and username I saved.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 35

Expert Comment

by:Kimputer
ID: 40533141
Are you able to log in with the default username password though?
When I end the wizard, it takes quite a few minutes too (don't close the browser until it's really done)! Try not to change the username, just the password. Also, if you sure the settings were saved, close the browser and open another browser to log in (try with the old password as well as the new one).
0
 

Author Comment

by:Dennis Pillow
ID: 40533492
No, I am unable to login with the default password any time I do a Username and Password change in the wizard setup or manual setup.
0
 
LVL 35

Expert Comment

by:Kimputer
ID: 40533532
Wow that's unfortunate. I'm out of ideas. I would say try a firmware upgrade (which is also one of the reasons I had a bunch of these on my desk), but to my knowledge, that's only possible after the wizard completes.
0
 

Author Comment

by:Dennis Pillow
ID: 40533600
UPDATE

I reset the router with a hard reset. The Firmware version is 1.0.1.14
I ran the Setup Wizard with a verified connection to my ISP
Smooth Sailing throughout this process
I entered CISCO as a Username and Password as 1
Wizard completed successfully and launched the configuration window. This worked fine.
I chose "Logout" for the web interface.
Closed my browser and logged off the computer
Logged on to my computer and made attempt to sign in to RV180.....cisco and 1
Success.....
Went in and changed the password to 123 and logged off after password change process  was successful
When I attempted to log into the RV180 It would not take any login script
cisco / cisco failed
cisco / 1 failed
cisco / 123 failed
I am stumped. Do you have any ideas for resolution?
0
 
LVL 35

Accepted Solution

by:
Kimputer earned 500 total points
ID: 40533653
Sadly I'm as stumped as you are. This is definitely not expected behavior, and is probably eligible for a new swap (I'm pretty sure the tech support of where you got it will be just as stumped). Instead of taking the replacement with you, you could try to ask the tech support to test it before handing it over to you (saving you time, especially if the whole series in stock might have the same problem).
0
 

Author Comment

by:Dennis Pillow
ID: 40540088
After many attempts to resolve my issue have returned the unit as defective. Time to look at something else.
0
 

Author Closing Comment

by:Dennis Pillow
ID: 40540095
The unit was most defiantly defective.
0

Featured Post

Don't miss ATEN at NAB Show April 24-27!

Visit ATEN at NAB Show to learn how our "Seamlessly Entertaining" solutions deliver fast, precise video streaming without delays for the broadcasting and media environment. ATEN will showcase its 16x16 Modular Matrix Switch (VM1600) and KVM Over IP Solution (KE6900 series).

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The next five years are sure to bring developments that are just astonishing, and we will continue to try to find the balance between connectivity and security. Here are five major technological developments from the last five years and some predict…
Active Directory security has been a hot topic of late, and for good reason. With 90% of the world’s organization using this system to manage access to all parts of their IT infrastructure, knowing how to protect against threats and keep vulnerabil…
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question