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Dropbox & redirected folders

Posted on 2015-01-05
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Last Modified: 2015-01-06
Hi
I have workstations that were in a windows server 2008 domain
The user folders are redirected to a server volume
I removed the workstations from the domain and configured to use local user accounts
Now Dropbox doesn't appear in the taskbar anymore.
There is folder in favourites, but its contents is static (no sync indicators)
I uninstalled and then reinstalled Dropbox but that made no difference
Any ideas
Thanks
Yann
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Question by:Yann Shukor
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Expert Comment

by:ThomasMcA2
ID: 40531783
If it does not appear in the taskbar, then the service/job is no longer running. Try to start it manually - do you get any errors?

Also, changing Dropbox to use a different folder (such as a local one instead of one on the server) will probably lose all archive history. The old files are no longer in their original location, so the Dropbox service/job will delete them from the Dropbox servers, and create new ones that point to the new local path.
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Author Comment

by:Yann Shukor
ID: 40532124
Thanks for the reply
There is no Dropbox service
When execute the .exe nothing happens

I don't see what I could change since I can't access the preferences
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Expert Comment

by:ThomasMcA2
ID: 40532183
Check the Windows logs for errors: right-click on My Computer > Manage > expand System Tools on the left side > Event Viewer > Windows Logs > Application > look for Dropbox in the Source column

It may help to create fresh entries in the log by launching the .exe again, then follow the above steps to view the log.
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Author Comment

by:Yann Shukor
ID: 40532912
Hi

Nothing in the App or system logs

thanks
yann
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Accepted Solution

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ThomasMcA2 earned 2000 total points
ID: 40533361
It may help to do a more thorough uninstall by removing (or renaming) the existing local Dropbox folder. The fact that it already exists during a reinstall may cause the installer to skip some steps. So uninstall again, make sure you have a backup of the user's files, then remove or rename the existing dropbox folder, then install again.

If that doesn't help, the next step is to contact technical support at Dropbox.com.
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Author Comment

by:Yann Shukor
ID: 40534892
Thomas
Thanks for your help
What I had, inadvertently, omitted was that I had copied the domain profile into the local profile in order to preserve the users' environments
The Dropbox key within the directory was still assigned to the previous (domain) user, and thus the reinstallation wasn't able to set things right
I modified the permissions to the Dropbox subkeys, deleted them and then reinstalled Dropbox
voilà, it is now fixed.

cheers
yann
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