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Outlook 2013 disable caching of shared mailboxes

Posted on 2015-01-05
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Last Modified: 2016-06-03
I'm trying to create a GPO to turn off caching of shared mailboxes which by default is enabled.  I followed the following article http://support.microsoft.com/kb/982697 to use the GPO for Outlook 2013.  The policy is being applied based on the results of gpresult.  The problem is this setting is not taking.   I looked for the registry key that the article refers to and I do not see it.  The setting can be tweaked manually just not through the GPO.
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Question by:georgedschneider
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by:georgedschneider
ID: 40531796
I found the registry key but the GPO is not being applied to change the value.  Could this be because its a Windows 8 machine and GPO states its supported on Windows 7 or Windows 2008 R2?
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by:Will Szymkowski
ID: 40531851
If the technet explicitly states that it is "supported" on Windows 7 and 2008 R2 then this is most likely the cause for it not functioning exactly as it should.

If there is a Windows 8 GPO for this then use that one.

Will.
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georgedschneider earned 0 total points
ID: 40560331
This was solved by utilizing a group policy setting that was already part of the Office templates.  I set the Download shared non-mail folders to disabled under Microsoft Outlook 2010/Account Settings/Exchange/Cached Exchange Mode which resolved this issue.
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