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How to fix a licensed copy of Microsoft Office 2013 that keeps appearing as an unlicensed copy

Posted on 2015-01-05
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Last Modified: 2015-02-03
One of my user when opens Office 2013 keeps receives a message from Microsoft Activation Wizard saying that" This copy of Microsoft Office is not activated" while it was actually activated as it shows in File-->Account.

Any idea where the issue is?

Thank you.
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Question by:ggRM7865
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Expert Comment

by:Wilder1626
ID: 40531859
1-.Make sure all Office programs are closed. This will ensure the script runs properly.
 
2. Open the Command Prompt as Administrator. Click Start and in the search field type "Command" and right click the Command Prompt to Run as Administrator.

3. Navigate to the Office Installation folder %ProgramFiles%\Microsoft Office\Office15\

Depending on whether the install is 32bit or 64bit will determine its location.

4. Run "cscript ospp.vbs /act".

The output should end with "Product Activation Successful".

Exta info that you may like to know also:
Tools to manage Office 2013 volume activation

Let me know if this helped.

Please make sur to ACCEPT AS SOLUTION if it did help you solve your problem.
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Author Comment

by:ggRM7865
ID: 40532063
Thank you for your help...
I saw that solution on Internet but I cannot locate the ospp file in the Office15 folder. I even searched for it and made sure all files are not hidden. Now, we do not use Office 365, we use home and business 2013 version....would that be the reason?
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Accepted Solution

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Wilder1626 earned 500 total points
ID: 40532119
Are you able to UnInstall Office totally, restart you PC and then re install it?.

How to uninstall Office 2013 or Office 365

you may want to use the Fix it tool on the link, justbto make sure it was removed correctly.

Then, restart you pc and re install it.

It is drastic but should fix the problem.
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LVL 11

Expert Comment

by:Wilder1626
ID: 40586665
Thanks for the point. I'm glad i was able to help
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Author Comment

by:ggRM7865
ID: 40586774
...sorry for the delay. He is one of our off site sale user and  hard to contact him.
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