Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

How to fix a licensed copy of Microsoft Office 2013 that keeps appearing as an unlicensed copy

Posted on 2015-01-05
5
Medium Priority
?
4,229 Views
Last Modified: 2015-02-03
One of my user when opens Office 2013 keeps receives a message from Microsoft Activation Wizard saying that" This copy of Microsoft Office is not activated" while it was actually activated as it shows in File-->Account.

Any idea where the issue is?

Thank you.
0
Comment
Question by:ggRM7865
  • 3
  • 2
5 Comments
 
LVL 11

Expert Comment

by:Wilder1626
ID: 40531859
1-.Make sure all Office programs are closed. This will ensure the script runs properly.
 
2. Open the Command Prompt as Administrator. Click Start and in the search field type "Command" and right click the Command Prompt to Run as Administrator.

3. Navigate to the Office Installation folder %ProgramFiles%\Microsoft Office\Office15\

Depending on whether the install is 32bit or 64bit will determine its location.

4. Run "cscript ospp.vbs /act".

The output should end with "Product Activation Successful".

Exta info that you may like to know also:
Tools to manage Office 2013 volume activation

Let me know if this helped.

Please make sur to ACCEPT AS SOLUTION if it did help you solve your problem.
0
 

Author Comment

by:ggRM7865
ID: 40532063
Thank you for your help...
I saw that solution on Internet but I cannot locate the ospp file in the Office15 folder. I even searched for it and made sure all files are not hidden. Now, we do not use Office 365, we use home and business 2013 version....would that be the reason?
0
 
LVL 11

Accepted Solution

by:
Wilder1626 earned 2000 total points
ID: 40532119
Are you able to UnInstall Office totally, restart you PC and then re install it?.

How to uninstall Office 2013 or Office 365

you may want to use the Fix it tool on the link, justbto make sure it was removed correctly.

Then, restart you pc and re install it.

It is drastic but should fix the problem.
0
 
LVL 11

Expert Comment

by:Wilder1626
ID: 40586665
Thanks for the point. I'm glad i was able to help
0
 

Author Comment

by:ggRM7865
ID: 40586774
...sorry for the delay. He is one of our off site sale user and  hard to contact him.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This holiday season, we’re giving away the gift of knowledge—tech knowledge, that is. Keep reading to see what hacks, tips, and trends we have wrapped and waiting for you under the tree.
In this post, we will learn to set up the Group Naming policy and will see how it is going to impact the Display Name and the Email addresses of the Group.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question