Black toner throughout page

Posted on 2015-01-05
Medium Priority
Last Modified: 2015-01-16
Hi All- I am a desktop support guy, but since most of our printers are taken care of with outside maintenance agreements, I haven't done a lot with printer troubleshooting in a while. Attached is an example of print output on this HP CP2025dn. Looks like a black toner problem. Does anyone have any idea on a resolution? I've tried googling but get all kinds of extraneous information. Thanks-
Question by:cityoflafayette
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LVL 18

Expert Comment

by:Don S.
ID: 40532118
First thing to do is switch out the toner cartridge - preferably with a genuine HP cart.
LVL 55

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 40532131
> Attached is an example of print output on this HP CP2025dn.

File was not attached, and image not embedded. Here's a quick-read article on it:
How To Embed Screenshots in Posts

Regards, Joe

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Author Comment

ID: 40532138
My bad- I selected the local file previously and hit submit w/o uploading.
LVL 55

Accepted Solution

Joe Winograd, EE MVE 2015&2016 earned 2000 total points
ID: 40532194
No problem. Embedding the image (instead of attaching the file) would look like this:

embedded image
Now, back to your issue. I suggest downloading the User Guide for the CP2020 from the HP site:

Note this on Page 112:
Vertical streaks or bands appear on the page.
Note this on Page 117:
Streaks in only one color: This is most likely a cartridge issue. Remove the cartridge and look for debris on it. If no debris is found and the defect continues after the cartridge is reinstalled, replace the cartridge.
Regards, Joe
LVL 92

Expert Comment

ID: 40533024
i assume cleaning the printer from dust will be a good first step

Author Closing Comment

ID: 40554097
Thanks everyone- once we put a genuine toner cartridge in it came out perfect.
LVL 55

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 40554310
You're welcome. Happy to help. Very glad to hear that the problem is resolved. Regards, Joe

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