a file in the running process's keeps popping up after a boot or reboot called "kkqoqshl.exe",

Posted on 2015-01-05
Last Modified: 2015-02-27
having an issue with a windows 7 professional desktop. a file in the running process's keeps popping up after a boot or reboot called "kkqoqshl.exe", is is tied to google chrome. chrome is then running in the background with about 8 to 10 of these sessions running slowly eating away the processor speed. i have run ADWCleaner, Malwarebytes, OTL by oldtimer and have come up with nothing. i want this process to be shut off to i can get the computer memory back. when i right click on file in task manager and tell it to open location i get this "C:\Users\n.lynch.NL\AppData\LocalLow\EmieUserList\fxrhjagijy\Yjxamfzp" . i deleted this and it keeps coming back. any suggestions on how to fix this? i even downgraded from IE 11 to IE 10 because one log suggested i do that and that didn't work.
Question by:bhamilton3180
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LVL 33

Expert Comment

ID: 40532479
Sound's like a rootkit or other type of malware.  Have you attempted to run Combofix on this system?

LVL 23

Accepted Solution

NVIT earned 500 total points
ID: 40532588
If you want to try manually cleaning the PC, see AutoRuns by Microsoft (Sysinternals):

Using Autoruns successfully does require some study, but not much, in my experience. Here are some links to help you find and remove the malware:

Those articles mention using Process Explorer simultaneously. But, Autoruns was enough for me. I guess it depends on how bad you're infected.

General steps:
1. Install AutoRuns.
2. Disconnect from the internet.
3. Reboot the station.
4. Run autoruns.
LVL 91

Expert Comment

ID: 40533030
did you try roguekiller yet ?

Author Closing Comment

ID: 40562720
thank you
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Expert Comment

ID: 40562906
Hi bhamilton3180...
Thank you for the update. I'm glad I could help.
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Have you been given a load of changes to make to your users’ email signatures? Having to manually implement multiple signatures for every department? Let Exclaimer save you from being swamped with email signature updates!


Expert Comment

ID: 40633813
I downloaded the RogueKiller application. I thought it was a free program so I executed it although I was confused because it changed its name to reimage repair or something like that. It went through a process which I thought would fix the issues but after all that, it wants money to complete the repair. That doesn't make me happy....

Expert Comment

ID: 40633882
I am thinking I may just restore this system to factory settings. I have already backed up any necessary data from this system.
LVL 91

Expert Comment

ID: 40634871
roguekiller is free - and does not change it's name
you are heavily infected  it seems
did autoruns  help?  and what did you find?

Expert Comment

ID: 40635217
sorry I did not try the autoruns. I ended up reinstalling windows and am just now up and running. What antivirus software do you recommend now? Is Avast any good?
LVL 91

Expert Comment

ID: 40635599
pabrann  - if you wan tyot ask a question - open one for yourself plse!

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