should system attendant always being running on exchange 2010

Posted on 2015-01-05
Last Modified: 2015-01-06
I recently rebooted one of my exchange 2010 servers. I noticed a new user did not show up in the GAL. when I went to check it, I received an error stating the GAL could not be viewed and that the system attendant may not be started. When I checked the service it was not started but set to automatic. I thought it should always be running, especially when viewing the description of the service and considering it is set to automatic. This server generates the GAL. The system attendant on the other exchange server (in a DAG) is also not started.

My questions are:
Should I start it manually on both? Just the server that generates the address book? Will email be affected if it gets stuck starting?

Thanks for any help
Question by:rpliner
  • 2
LVL 20

Assisted Solution

SatyaPathak earned 200 total points
ID: 40533017
yes, you have to start manually
LVL 20

Assisted Solution

SatyaPathak earned 200 total points
ID: 40533026
No, emails will be working fine , only users wrere not able to get GAL information + Free/busy

More Info
LVL 24

Accepted Solution

VB ITS earned 300 total points
ID: 40533240
Yes the service should definitely be running if you want a healthy Exchange environment, especially when you have a DAG setup. As reference, this service is started and running on all the servers for a number of separate DAG deployments I have access to. The System Attendant is no longer as powerful as it once was in previous versions of Exchange (in fact the service doesn't exist anymore in Exchange 2013), however it is still classified as a required service for Exchange 2010 so I would advise you try and start the service.

Starting it shouldn't have an effect on mail flow. If the service starts then stops, you'll need to look in the event logs to identify any errors. The service not starting properly may even be indicative of a larger issue within your Exchange deployment.

Start it up and let us know how you go.

Author Comment

ID: 40533362
thank you SatyaPathak and VB ITS. I went ahead and started it. I then updated the address book through the EMC and the GAL updated on Outlook clients this morning as expected. No problems.

Thanks again.

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now