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Symantec location awareness changing

Posted on 2015-01-06
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I am trying to work out why multiple servers report changing location in their Symantec logs. The criteria is set to switch to external if the management server is not contactable. The servers are on the same LAN as the management server and the management server is not going down.
Also can anyone tell me the impact of a client switching locations. I don't have any firewalls configured so its not getting a new firewall policy but is there any negative impact for switching locations. Thanks
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Question by:Sid_F
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btan earned 500 total points
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It seems to have similar issue faced though it is in a (local and remote) hub and spoke context, but the running through of the symlink can be relevant as part of isolation findings.
http://www.symantec.com/connect/forums/location-awareness-problem-client-switching

Mostly the client relies on its sylink communications file and try to resolve the findings based on the location awareness logic (LAN vs Foreign score). If there are any dependencies in not resolving to find the mgmt srv be it DNS lookup etc, it is consider "missing" and also it first check the “Remember the last location” option so if that is resolved to past mgmt srv, it give a false impression that mgmt srv is "missing" too. Or the heartbeat to mgmt srv is slow to come back or block to come back etc..

Location Awareness Logic- How does Location Awareness determine what location to assign a Symantec Endpoint Protection (SEP) client?
http://www.symantec.com/business/support/index?page=content&id=TECH97097

Also for debugging autolocation, there can be more trail of leading events to maybe what is not alright in debug.log
http://www.symantec.com/business/support/index?page=content&id=TECH102412#AutoLocation

Best Practices for Symantec Endpoint Protection Location Awareness
http://www.symantec.com/business/support/index?page=content&id=TECH98211

Symantec does not recommend more than seven (7) locations per group when using Location Awareness as this can affect the execution time on how long it takes the SEP client to process and ultimately connect to a valid location where all conditions have been met.
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