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contact not displayed in outlook 365 after adding it

Posted on 2015-01-06
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Last Modified: 2015-01-06
After I add a new contact to Outlook 365 I am unable to locate it when I search for it.  When I manually scroll through the entire contact list I note the contact is there and I am able to open it.  I am not using Exchange.  How do I get the item to show up in the search?
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Question by:sappledo
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LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40533540
Can you clarify how you are adding the contact? From the Office 365 admin page, from the Exchange Admin Center or are you referring to adding a new entry under People in OWA/Outlook? Depending on where you created it from, the Contact will enter on different place (either company-wide or personal) and also there might be a delay before it's shown in Outlook. In all cases, you should be able to view it from OWA immediately.
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Author Comment

by:sappledo
ID: 40533576
I enter it via ctrl-n from the contact screen.  I am not using exchange admin.  i don't know what the office "admin" page is. I enter it in the contacts table as shown in the attached file.  I don't think I'm using an owa.  i've never had a delay before.  I should not that I have about 5 or 6 add-ins.
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Author Comment

by:sappledo
ID: 40533583
Here is the file for the above message.
ScreenHunter-307-Jan.-06-10.24.pdf
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LVL 43

Accepted Solution

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Vasil Michev (MVP) earned 2000 total points
ID: 40533737
OK so it's indeed a regular Outlook contact. Sorry about the additional questions, but the Microsoft marketing team made a real mess when naming both the desktop software package and the SaaS offering the same.

Anyways, for your issue, since you can actually see the newly created contact in the list, it seems that the Outlook's instant search function is failing, or you have a general problem with the Index. First of all, try searching on a different field, see if you can locate the contact that way. For example by email, company or whatever additional information you have entered. When performing the search, on the top left corner of the ribbon, make sure that the Search scope includes "All contact items" (this should not use the Instant Search option I believe, thus it might return different results, but you have to press enter for it to actually do the search).

To make sure none of the installed add-ins is causing this, start Outlook in safe mode (either by holding the CTRL key when pressing on the icon or by typing 'Outlook /safe' in the run box), see if it makes a difference. Lastly, take a look at these articles and rebuild the search index:

http://www.slipstick.com/outlook/contacts/contacts-and-instant-search/
http://support.microsoft.com/kb/2769651
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Author Comment

by:sappledo
ID: 40533744
Great information for starters.  Thanks.  I'll try these late today or tomorrow.
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Author Comment

by:sappledo
ID: 40534868
It worked.  I deleted the two most recent add-ons.  All the other add-ons were long-standing.  I then re-indexed using the 2nd link as the first link was invalid.  I then was successfully able to search and find a newly added contact.  I then added (one at a time) each add-on to make sure the add/find new entry worked.  After each of the two add-ons were successfully installed the add/find new entry still worked.  Problem solved.

Thanks.
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Author Closing Comment

by:sappledo
ID: 40534869
Thanks.
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