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How do I make HP Envy I7-4770K's NIC to work with Windows Server 2012 R2 operating system

Posted on 2015-01-06
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Last Modified: 2015-01-08
The computer does not connect to the LAN and the Internet.  It does not recognize the network.  Other computers and devices do connect to the network.
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Question by:Beurmann
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13 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 40533682
Install the PC's drivers (chipset and NIC particularly). If there aren't any Specific driver for 2012r2, then use the Windows 8 or 8.1 drivers.
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Author Comment

by:Beurmann
ID: 40534317
Hi Rindi,  Thank you for these instructions.  I have downloaded the NIC driver, and I will install it shortly.   I am not familiar with the "chipset" driver?  Please advise as to how to identify them and their source.
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LVL 88

Expert Comment

by:rindi
ID: 40534360
The chipset drivers are motherboard drivers and are the most important drivers for PC's. for the other drivers to work properly it is essential that the chipset drivers are installed. Some chipsets are already integrated into the OS, but many aren't, and if that is the case, the chipset drivers should be available for that OS on the manufacturer's download site. Usually they'll be called chipset there. If not, it may be something like "System" drivers.
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LVL 92

Expert Comment

by:nobus
ID: 40535106
if you post the available driver list screenshot, we can point it out
or the link to the driver site
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Author Comment

by:Beurmann
ID: 40537921
Hi Randi and Nobus,
I did install the RealTek driver that I downloaded from their web site.  No joy.  I am attaching a MS Word file that includes the following screen shots:  Device Manager opening screen, Device Manager expanded screens, Network and Sharing Center screen.  I am still confused by what constitutes "chipset drivers." I hope that these screen shots help!   By the way, the server seems to work OK except for the network connection issue.
DeviceManagerScreenPrints.rtf
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LVL 88

Expert Comment

by:rindi
ID: 40537995
If your mainboard is correct, it uses the intel z87 chipset. Although you should be able to get that chipset driver from intel directly, it is better to download them from the HP site. If you could post the exact envy product number (not the CPU like you did), it may be possible for us to guide you to those drivers you need.
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LVL 92

Expert Comment

by:nobus
ID: 40538076
any how  -here's how i solve unknown devices :
if you have  unknown devices in device manager, you can use this procedure to identify them :

1- visit the motherboard manufacturers support site, for downloading drivers
2- use windows update >optional updates to find them

3- Start>Programs>Accessories>System Tools>System Information.
Now select  "Components" and highlight "Problem Devices".
All hardware devices with a driver problem will be listed here.
Make a note of the first line of the PNP Device ID line of the entry. It will show a Vendor number and a Device number (VENxxxxDEVxxxx) both four digits long.
Look up those numbers here:   http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  
Check the manufacturer's website first or google them - or post them here

4- If your LAN is running, you can also use windows update> optional drivers, or  use slimdrivers : https://www.slimwareutilities.com/slimdrivers.php
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Author Comment

by:Beurmann
ID: 40538129
The details regarding the HP Envy in question as far as I can tell:
Qty      HP Item No.           Serial No.              Item Description                                             Comments
1      G5B63AV#ABA      2MD4270MZ9      HP Envy 700-330qe DT (Kaili) P US                 Computer
1      D5H84AV#ABA                                  HP USB keygoard and optical mouse            Not connected
1      D6N54AV                                        Intel Core i7-4770K 3.5 8M 84W CPU            CPU
1      D6P26AV                                        32GB DDR3-1600 DIMM (4X8GB)                   RAM Memory
1      D6Q18AV                                        2 TB 7200 RPM SATA 6 G 1st Hard Drive            HD
1      D6U16AV                                        SuperMulti DVDRW 1st ODD                        DVD
1      D6U28AV                                        HP WLAN 2X2 DB Mcard BT NIC                  NIC?
1      D6U39AV                                        Integrated Audio                                              Sound
1      E9L53AV                                                2xUSB2.0 FO I/O = 2X USB3.0 HE/Mic T I/O   USB
1      J1M91AV                                                Intel Integrated Graphics                                 Video
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Author Comment

by:Beurmann
ID: 40538139
Note I forgot to include the following:
Qty  HP Item No.    Serial Number     Item Description         Comments
1      MS-7826                                         Motherboard            Version 1.0;PCIE_X16:
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LVL 88

Accepted Solution

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rindi earned 2000 total points
ID: 40538169
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LVL 92

Expert Comment

by:nobus
ID: 40538185
>>      HP WLAN 2X2 DB Mcard BT NIC                  NIC?   <<  that seems a wif card to me
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Author Comment

by:Beurmann
ID: 40538954
Hi Rindi and nobus,
I downloaded and ran the driver package in the first link included in Rindi's recommendation.  I then ran the driver update wizard against the three devices that show up in my Device Manager as being "driver less....)  One of the devices has disappeared from the Device Manager as a result:  SM Bus Controller.  The other two devices remain:  BCM20702A0 and PCI Simple Communications Controller.  

My research indicates the following:
1. The PCI Simple Communications Controller has a VEN of 8086 and a DEV of 8C3A.
2. The PCI Simple Communications Controller is likely an Intel device, but I can't be certain.
3. I have yet to discover any drivers that the driver update wizard recognizes and updates.
4. The BCM20702A0 is a Broadcom Corporation device, and it appears to be related to Blue Tooth technology.
5.  I have found no VEN or DEV numbers/references to  BCM20702A0.
6.  All "drivers" for this device appear to be for laptops, not a desktop like the HP Envy.
7.  The network conditions on the box has changed:  it now has a LAN connection to the LAN and the internet.
As a consequence, I will close this request and open a new one regarding the drivers for the devices I list.

Thanks for your assistance with this!
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Author Closing Comment

by:Beurmann
ID: 40538956
Very specific instructions which solved the issue.
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