Solved

Why do I get the error: "Windows can't search for updates" with error code C000009C?

Posted on 2015-01-06
8
399 Views
Last Modified: 2015-01-06
A customer brought in a laptop that every time it was started it would try to run updates and then always revert.   I got it to stop doing that, but now when I attempt to run updates it always says that it could not search for updates with the error code C000009C.
   I have run the update readiness tool, made sure that the windows update service and the background intelligence service is running, and deleted the SoftwareDistribution folder in windows, but this has not made a difference.
A little help on this issue would be appreciated.
0
Comment
Question by:beemmer
  • 4
  • 4
8 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 40533933
Please try this general Microsoft FixIt article below. There are a few more steps (commands) that I think you may have tried. Further, there is a FixIt for Windows 8 / 8.1 that you can run.

Try these steps above.

If no, then try DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

See if these additional steps work.
0
 

Author Comment

by:beemmer
ID: 40534077
I tried that and the first command worked ok but when I attempted to run the second line it came back with "The Restorehealth option is not recognized in this context."

I am still getting the same error when attempting to run updates
'
0
 

Author Comment

by:beemmer
ID: 40534082
Where is the general Microsoft fix-it article that you are referring too?
0
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40534132
My apologies!  I neglected to post the Microsoft Support link.

http://support.microsoft.com/kb/971058

The FixIt is in the link above.

when I attempted to run the second line it came back with "The Restorehealth option is not recognized in this context."

That is not good news. RestoreHealth should run.

Try it after the FixIt and please let us know.
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 

Author Comment

by:beemmer
ID: 40534253
I must have a rootkit or some other virus lurking somewhere on the machine.
I tried running the troubleshooter and i got the error message "Trouble shooting cannot proceed.  The TroubleShooter has experienced an error and cannot continue"

      But the customer needed his laptop this afternoon so he took it with him and said he could get along without the updates.  The Laptop seemed to be running fine otherwise.
0
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 40534364
A root kit is normally very hard to eradicate. I suggest in the case, and to be certain, that you back up the computer and reinstall Windows. That is the sure way I get rid of root kit viruses.
0
 

Author Closing Comment

by:beemmer
ID: 40534481
I agree with you that in this case this will be the only way to deal with this.  I feel like this customer will be back and then I will be able to finish the job.  Thanks for your help
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 40534739
@beemmer  - You are very welcome and I was happy to help.
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

This article covers how to install the Microsoft Windows Operating System (OS). What is covered in this article:  > Different Versions and Editions of the Windows OS  > Upgrading versus Fresh Installation of the OS           - Steps to take pr…
INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now