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Why do I get the error: "Windows can't search for updates" with error code C000009C?

Posted on 2015-01-06
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Last Modified: 2015-01-06
A customer brought in a laptop that every time it was started it would try to run updates and then always revert.   I got it to stop doing that, but now when I attempt to run updates it always says that it could not search for updates with the error code C000009C.
   I have run the update readiness tool, made sure that the windows update service and the background intelligence service is running, and deleted the SoftwareDistribution folder in windows, but this has not made a difference.
A little help on this issue would be appreciated.
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Question by:beemmer
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by:John Hurst
John Hurst earned 500 total points
ID: 40533933
Please try this general Microsoft FixIt article below. There are a few more steps (commands) that I think you may have tried. Further, there is a FixIt for Windows 8 / 8.1 that you can run.

Try these steps above.

If no, then try DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

See if these additional steps work.
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Author Comment

by:beemmer
ID: 40534077
I tried that and the first command worked ok but when I attempted to run the second line it came back with "The Restorehealth option is not recognized in this context."

I am still getting the same error when attempting to run updates
'
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Author Comment

by:beemmer
ID: 40534082
Where is the general Microsoft fix-it article that you are referring too?
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John Hurst earned 500 total points
ID: 40534132
My apologies!  I neglected to post the Microsoft Support link.

http://support.microsoft.com/kb/971058

The FixIt is in the link above.

when I attempted to run the second line it came back with "The Restorehealth option is not recognized in this context."

That is not good news. RestoreHealth should run.

Try it after the FixIt and please let us know.
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Author Comment

by:beemmer
ID: 40534253
I must have a rootkit or some other virus lurking somewhere on the machine.
I tried running the troubleshooter and i got the error message "Trouble shooting cannot proceed.  The TroubleShooter has experienced an error and cannot continue"

      But the customer needed his laptop this afternoon so he took it with him and said he could get along without the updates.  The Laptop seemed to be running fine otherwise.
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LVL 93

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by:John Hurst
John Hurst earned 500 total points
ID: 40534364
A root kit is normally very hard to eradicate. I suggest in the case, and to be certain, that you back up the computer and reinstall Windows. That is the sure way I get rid of root kit viruses.
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Author Closing Comment

by:beemmer
ID: 40534481
I agree with you that in this case this will be the only way to deal with this.  I feel like this customer will be back and then I will be able to finish the job.  Thanks for your help
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Expert Comment

by:John Hurst
ID: 40534739
@beemmer  - You are very welcome and I was happy to help.
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