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Exchange 2007: Can I confirm an email was successfully delivered?

A client of mine sent an email using Outlook/Exchange 2007 back in December. The recipient says he never received it.

I can see the email when I do message tracking In the Exchange Troubleshooting Assistant, using the recipient's email address. Is there any way to see what happened to the message after the client hit send?

Thanks.
Dave

Wilder1626

Is that what you are looking for?

To request delivery or read receipts in Outlook 2007:
1.Create your email message and add the appropriate recipient in the To: field.
2.Click the Options tab.
3.Within the Tracking group, click one of the following: ◾Request a Delivery Receipt
◾Request a Read Receipt

DaveWWW

ASKER

No, I mean is there a way to use Exchange logs to confirm that the message, for example, arrived at the recipient's server and was accepted.

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Wilder1626

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Deorali

How to track message in Exchange 2007:

http://blogs.technet.com/b/messaging_with_communications/archive/2011/04/22/how-to-track-message-in-exchange-2003-2007-2010.aspx

You can use The Get-MessageTrackingLog cmdlet in the Exchange Management Shell or the Message Tracking tool in the Exchange Management Console to search for messages by using specific message criteria.

Wilder1626

Hi Deorali

good, we have the same links for the solution.

Deorali

DaveWWW,

For external delivery, all it can tell you is the date and time the message was transferred from your exchange server to an external system.

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Will Szymkowski

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Lee W, MVP

Agree with Will - there is no CERTAIN way to determine if an e-mail was delivered to the intended recipient or not. Spam filters and internet and mail server configurations can result in messages being lost at some point in transit. While you may be able to confirm the message left your exchange server, there is no way to confirm the recipient ever received it in their inbox without inspecting their servers and quite probably intervening systems.

joensw

hi
Yes, you can enable the Message Delivery feature in Outlook to do that.

Get delivery and read receipt confirmations:
http://office.microsoft.com/en-us/outlook-help/get-delivery-and-read-receipt-confirmations-HP010355029.aspx

You also can use Get-Messagetrackinglog command to check for that from server side:

Get-Messagetrackinglog -sender sender@domain.com -recipients user@domain.com -Messagesubject "Email subject"

Get-MessageTrackingLog
http://technet.microsoft.com/en-us/library/aa997573(EXCHG.80).aspx

Thanks,

DaveWWW

ASKER

Thanks for the help. I will check out the various options.