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Exchange Online deleted items folder retention

Posted on 2015-01-06
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Last Modified: 2015-01-13
After a cutover migration to exchange online, Users only have 1 month of deleted items in their deleted items folder.  some users are used to keeping deleted items forever so they are now missing crucial emails.  

I have changed the rentention tag of deleted items to 'never'.  So when I right click the deleted items folder and go to 'assign policy', it says Deleted Items(Never) for retention policy.  Is there any way for me to recover the deleted items that are over a month old?  Has changing the deleted items retention policy to 'never' made it so this doesn't happen again?
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Question by:raduk
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Expert Comment

by:Satya Pathak
ID: 40535241
There is no other way to retrive missing emails for now .
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Expert Comment

by:Mark Galvin
ID: 40535281
Hi

Have a look at this article: http://support.microsoft.com/kb/2714467/en-us

I have seen this way too often, users should never user the Deleted Items folder for storage. I always ask users is the would use their bin (in the office or at home) to store anything that wasn't trash. I'm sure that the users in question will stop now they have, possible, lost critical emails.

Hope that helps
Mark/
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raduk earned 0 total points
ID: 40538619
Right clicking on the Deleted Items folder and selecting 'recover deleted items' allowed me to recover all of the older deleted items before they purged.  Hopefully changing the retention tag for the deleted items to never solves the problem or else i'll be recovering more emails in about a month.
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Author Closing Comment

by:raduk
ID: 40546259
recovering deleted items within outlook did the trick
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