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Cannot switch users in Windows8

Posted on 2015-01-07
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Last Modified: 2015-01-14
This is the second time I have seen this issue.  After rebooting, I no longer have an option to Switch Users.   There is no back arrow and I can only log in as the last user.   This is a major issue with machines that users are not admins on.

I have modified the registry, as recommended by others, as well as the GP.

Any assistance would be appreciated.
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Question by:DBI-DT
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Author Comment

by:DBI-DT
ID: 40536180
Additional info.  

Windows 8 Enterprise

Ran SFC /scannow.  No joy.
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LVL 14

Expert Comment

by:comfortjeanius
ID: 40536226
You might want to backup any data and reinstall Windows 8.  Was there any updates that was installed before this issue presented itself; you could try a system restore.
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LVL 4

Expert Comment

by:Manoj Bojewar
ID: 40536299
the problem is caused by either an incorrect ProfilePath setting or a missing ProfilePath setting in the registry for one or more of the accounts.

Please try this..



To resolve the issue, follow the steps below:
1.open Regedit
2.navigate to HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
3.check each of the subkeys under ProfileList 1.make sure all have entries for : 1.Ref
2.ProfilePath
3.State

2.if any are missing any one of those, delete the key
3.if any have a ProfilePath that isn't legit for the machine (c:\users\UserAccountThatDoesn'tExist) then either fix the path or delete the key

4.reboot.  

when it finishes rebooting, all should work fine... if any profiles are missing, create new versions and migrate the data from the c:\users\olduseraccount into c:\users\newUserAccount
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Author Comment

by:DBI-DT
ID: 40536322
I only have one local account that has been used.   I have not been able to switch to create any others.   The one account has the correct image path, RefCount (4) and State (0).
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LVL 4

Expert Comment

by:Manoj Bojewar
ID: 40536334
Please follow this article. this may help you.

http://www.kapilarya.com/cant-switch-users-in-windows-8-1
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Author Comment

by:DBI-DT
ID: 40536351
I had done most of that, but the System folder does not exist:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System

I am running Windows 8 Enterprise.  Does that make a difference?
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Author Comment

by:DBI-DT
ID: 40537845
Ok, reinstalled W8 and still no option to switch user.  Please help!
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Accepted Solution

by:
DBI-DT earned 0 total points
ID: 40537880
Re-joined to our domain and now I can switch users.
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Author Closing Comment

by:DBI-DT
ID: 40548549
Not really sure why this happens.
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