Solved

Adding exchange account on IOS device - will not verify without entering advanced settings

Posted on 2015-01-07
8
142 Views
Last Modified: 2015-01-07
Hi all,

When users attempt to add their exchange account on an IOS device it does not verify after entering their email address and password. They have to tap continue to enter advanced settings and then enter the email server name and domain name, and then it will verify the account.
I would like for users to be able to setup their exchange account on an IOS device without having to enter the advanced settings. What am I missing?
0
Comment
Question by:CoSmismgr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 2

Accepted Solution

by:
Michael Zehr earned 500 total points
ID: 40536575
I just copied this to not have to type it:

Just create an alias domain in the AD Domain and Trust >> UPN Suffixes.  for (default) smtp address and then assign using ADUC via account tab. This should help.

In general, all this mess is because Apple removed a username option during the configuration of ActiveSync client. Thereby in most cases UPN doesn't mach SMTP address.

Of course, autodiscover has to work as well. So, you Need an upn, that spells exactly like you maildomain.
0
 
LVL 5

Author Comment

by:CoSmismgr
ID: 40536758
Just create an alias domain in the AD Domain and Trust >> UPN Suffixes.  for (default) smtp address and then assign using ADUC via account tab. This should help.

In general, all this mess is because Apple removed a username option during the configuration of ActiveSync client. Thereby in most cases UPN doesn't mach SMTP address.

I am not an AD wizard, but I don't even see the option to create an alias domain in AD Domain and Trust snap-in. I'll try to research this solution though.
0
 
LVL 2

Expert Comment

by:Michael Zehr
ID: 40536771
Just open the snapin, right-click on AD Domain and Trust and select properties.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 5

Author Comment

by:CoSmismgr
ID: 40536795
That is easy enough. Can you clarify what I need to enter in the Alternative UPN suffix field? Do I enter the public hostname of my exchange server? Also, what object am I suppose to assign it to using ADUC?
0
 
LVL 5

Author Comment

by:CoSmismgr
ID: 40536846
I created the UPN for the public hostname of email server. I did not assign it in ADUC. I went into IIS manager and edited the default domain for autodiscover, owa, and Microsoft-Server-ActiveSync to mydomain.local. I created an A record on internal DNS server for autodiscover pointing to private IP of email server and it is working. I was able to configure Exchange account without having to enter domain name or server name! Thanks
0
 
LVL 2

Expert Comment

by:Michael Zehr
ID: 40536862
Great, I was just trying some things to give you a complet answer, but you beat me to it :-)
0
 
LVL 2

Expert Comment

by:Michael Zehr
ID: 40536865
One hint more: I think you will Need an external DNS A Record autodiscover.domain.com that Points to your mailserver, even if you have a service-record. If you don't have the autodiscover in your ssl certificate, iOS let's you accept it.
0
 
LVL 5

Author Comment

by:CoSmismgr
ID: 40536897
That's already in place ;) cheers
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question