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Adding exchange account on IOS device - will not verify without entering advanced settings

Posted on 2015-01-07
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Last Modified: 2015-01-07
Hi all,

When users attempt to add their exchange account on an IOS device it does not verify after entering their email address and password. They have to tap continue to enter advanced settings and then enter the email server name and domain name, and then it will verify the account.
I would like for users to be able to setup their exchange account on an IOS device without having to enter the advanced settings. What am I missing?
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Question by:CoSmismgr
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Michael Zehr earned 2000 total points
ID: 40536575
I just copied this to not have to type it:

Just create an alias domain in the AD Domain and Trust >> UPN Suffixes.  for (default) smtp address and then assign using ADUC via account tab. This should help.

In general, all this mess is because Apple removed a username option during the configuration of ActiveSync client. Thereby in most cases UPN doesn't mach SMTP address.

Of course, autodiscover has to work as well. So, you Need an upn, that spells exactly like you maildomain.
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by:CoSmismgr
ID: 40536758
Just create an alias domain in the AD Domain and Trust >> UPN Suffixes.  for (default) smtp address and then assign using ADUC via account tab. This should help.

In general, all this mess is because Apple removed a username option during the configuration of ActiveSync client. Thereby in most cases UPN doesn't mach SMTP address.

I am not an AD wizard, but I don't even see the option to create an alias domain in AD Domain and Trust snap-in. I'll try to research this solution though.
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by:Michael Zehr
ID: 40536771
Just open the snapin, right-click on AD Domain and Trust and select properties.
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by:CoSmismgr
ID: 40536795
That is easy enough. Can you clarify what I need to enter in the Alternative UPN suffix field? Do I enter the public hostname of my exchange server? Also, what object am I suppose to assign it to using ADUC?
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by:CoSmismgr
ID: 40536846
I created the UPN for the public hostname of email server. I did not assign it in ADUC. I went into IIS manager and edited the default domain for autodiscover, owa, and Microsoft-Server-ActiveSync to mydomain.local. I created an A record on internal DNS server for autodiscover pointing to private IP of email server and it is working. I was able to configure Exchange account without having to enter domain name or server name! Thanks
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Expert Comment

by:Michael Zehr
ID: 40536862
Great, I was just trying some things to give you a complet answer, but you beat me to it :-)
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Expert Comment

by:Michael Zehr
ID: 40536865
One hint more: I think you will Need an external DNS A Record autodiscover.domain.com that Points to your mailserver, even if you have a service-record. If you don't have the autodiscover in your ssl certificate, iOS let's you accept it.
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by:CoSmismgr
ID: 40536897
That's already in place ;) cheers
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