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AOL email popup pages for reading / writing are blank or not complete.

Posted on 2015-01-07
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Last Modified: 2015-01-25
I'm working on a Windows 7 computer that uses AOL webmail.
Suddenly, opening messages in their own windows is flaky.  Often the windows are all blank inside.
This is worst on Internet Explorer (11) but is also somewhat an issue with Google Chrome.

I have turned off the popup blocker and sometimes see better results.  And, I've toggled it.
AOL webmail has a setting to NOT show the mail in a separate window.  This way it works for READING.
But, writing opens a new window anyway and can be either blank or it won't show details like the line header "To:"
And, when this happens, writing the message body hides the To; and Subject: lines (unless you show the window full screen) and there is no SEND button anywhere....

Negative points for saying "don't use AOL mail".  That's too obvious and not helpful  :-)
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Question by:Fred Marshall
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5 Comments
 
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Assisted Solution

by:Jason C. Levine
Jason C. Levine earned 500 total points
ID: 40543217
If the behavior is seen across multie browsers, have you ruled out that it might be a machine/network issue?  Can you reproduce this from any computer, anywhere?

Oh, and don't use AOL :)
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by:Fred Marshall
ID: 40543254
Jason C. Levine:  
Thanks.
Well this is a pretty simple home network so I'm not sure there's much to look at.  Maybe reboot the router wouldn't be a bad idea.  And, check with another computer surely.
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Expert Comment

by:Jason C. Levine
ID: 40543305
Could be several things.

1. The machine may have some form of adware/malware on it that intermittently blocks the AOL content.

2. The router/cable/DSL modem is acting up (be a bit odd for it to be this specific, though) and needs to be power cycled.

3. The ISP is blocking some stuff from AOL specifically to degrade the user experience and force a switch (tin-foil hat time).

If possible, test with a different machine on the same network and then test on a machine outside of the network/different ISP. That should allow you to pinpoint the source of the issue.
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by:Fred Marshall
ID: 40543559
Just to be clear, getting on the AOL website isn't a problem.  Getting to the webmail isn't a problem.  
The only problem, although a bad one, is that when a mail message is opened (with a double click) there are two options:
- it can open in the same space that the message list resides in; taking over.
- it can open in a separate window.
The first one works fine.
The second one opens the separate window but that window's contents are blank.

Then, when one goes to compose a new email, a separate window opens without option.
These windows also open blank or nearly so as I've described in the original problem statement.

So, I strongly suspect this has something to do with interactions with that website's intentional popups (those message windows).  And, no amount of popup rule manipulation seems to have fixed the problem  Nor compatibility views...

This is why I rather doubt some global issues.  But, yes, I've seen routers refuse to open one page while opening others (i.e. delivering them).
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Accepted Solution

by:
Jason C. Levine earned 500 total points
ID: 40543569
Test anyway to rule out the network and machine.  

Also you only mentioned IE and Chrome.  Does the same issue happen in Firefox/Opera/Safari?
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