Exchange 2007 users not receiving emails from some users.

Hello All experts, I need some urgent help.
We have exchange 2007 environment. there was an email chain going on between internal users.
after some responses of the chain email, some users started complaining that they have stopped receiving emails of the same email chain and some of them are still receiving it.

I need urgent help to find out how o troubleshoot this issue and what to check, I am new to the exchange admin role in my organization.

Thanks in advance
Moinuddin_ImamAsked:
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AmitConnect With a Mentor IT ArchitectCommented:
You can use tracking logs and find out what is going on. I also suggest to check sent email and see who all are marked.
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Moinuddin_ImamAuthor Commented:
I am not sure if Message tracking is enabled, I tried to search but no help. Is there a way to find out message tracking is enabled and for how long the tracking is logged.

Any other way of finding out what may be happening?
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R--RCommented:
You should enable the receive connector logging enable
Stop antivirus and check.

check this article from http://www.msexchange.org for message tracking

http://www.msexchange.org/articles-tutorials/exchange-server-2007/management-administration/Exchange-2007-Message-Tracking-Part2.html
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Veerappan SundaramSenior Technical ConsultantCommented:
Is this email addressed to a DL (Distribution List)?
   If yes, please check for the group membership.

Do you have multiple Hub transport servers in your environment?
  If yes, please check the queue status on all the Hub servers.

Thanks,
Veera.
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