MS Office 2013 -Outlook-Categorize Icon does not display or function

I am using MS Office 2013, and on the email section. I use the "Categorize" icon in the tags section of the ribbon to group my emails. However, it does not display on the ribbon even though it is already selected in the customize ribbon screen.
I have even placed the icon on the quick access toolbar and it is grayed out and it does not function when I click on it.

Any suggestions will be appreciated.

Ldufresne
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Lou DufresneIT Business Analyst CSM / Project ManagerAsked:
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VB ITSConnect With a Mentor Specialist ConsultantCommented:
Are you using an IMAP account? If so, categories are not supported in Outlook 2013 so you'll need to look at either changing it to a POP account or live without categories unfortunately.
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Lou DufresneIT Business Analyst CSM / Project ManagerAuthor Commented:
I will check this out tonight and let you know.

Can I just switch from IMAP to POP?
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VB ITSSpecialist ConsultantCommented:
Yes you should be able to (depends your mail provider), however you should have a look into the pros and cons of each and then decide for yourself whether swapping to POP is worth it. Generally speaking though, most people will agree that POP is inferior to IMAP.

The main difference between IMAP and POP is that with IMAP, the emails are stored on the server so any changes you make to your emails are reflected on all your other devices. e.g. if you delete an email in Outlook then you will see the email also deleted in webmail.

Whereas with POP the emails are downloaded and stored on the device itself. Any changes you make to your emails are local to that device only. e.g. delete an email in Outlook and you will not see it delete on your iPhone. Sent emails and custom subfolders you create aren't shown on all your other devices either.

My bit of advice is if you only access your emails via Outlook then you can swap to POP without any real concerns, however if you check your emails on a mobile device and Outlook then I would recommend you stick with IMAP.

You will find that most tech savvy folks (not saying all) would opt for IMAP over POP any day of the week.
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Lou DufresneIT Business Analyst CSM / Project ManagerAuthor Commented:
Thanks. This is exactly what I needed to know. I appreciate you accurate help.

Ldufresne
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VB ITSSpecialist ConsultantCommented:
Happy to help!
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