Solved

User missing emails from exchange 2007

Posted on 2015-01-08
3
63 Views
Last Modified: 2015-02-04
Hello,

We have a SBS 2008, running exchange 2007. One of the user (he loves to store his important emails in deleted items) often complains that he is missing emails from his folders (sent items,deleted items). I have enabled deleted items retention policy for his mailbox, but sometimes he is missing emails from 12 months back.

He has at least 3 devices connected to his mailbox - desktop computer, iPhone, iPad and probably laptop or iMac.

Thank you,
0
Comment
Question by:goliveuk
3 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 40537407
I have one method to deal with users who store things in Deleted Items. I go in to their office, find an important document and put it in the bin. I then get a post it note (the smallest I can find) and write on it "Do not empty" and stick it to the bin.
They are then asked if that is a suitable place to store anything important. That is the equivalent of Deleted Items in Outlook.

There isn't much that you can do. Missing items could be any reason, most likely user stupidity - holding down shift when deleting (perhaps in error) so the items have bypassed Deleted Items. The Mac clients are awful Exchange clients, Apple do not make a good job of it, so it is very easy for content to be lost, corrupted or deleted in ways that means they are not seen by the Exchange server. You almost have a perfect storm of the most problematic email management - using Apple products and treating the delete key as a filing method.

Simon.
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40537849
Couldn't have said it any better Simon.

The only way to resolve this issue is to enforce with the client that the Deleted Items folder wasn't designed for storing emails, especially important ones. Teach him how to drag and drop emails into a subfolder instead.

I like Simon's bin idea, illustrates the point perfectly. I may even do this next time I see someone storing emails in their Deleted Items folder...
0
 
LVL 17

Expert Comment

by:WORKS2011
ID: 40543580
Restore a full backup from however long ago he remembers having it. Are you running an exchange enabled solution like StorageCraft or any third party archiving solutions?
0

Featured Post

Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

Join & Write a Comment

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now