Solved

unable to connect to third monitor after replacing hard drive

Posted on 2015-01-08
16
281 Views
Last Modified: 2016-11-23
I have a Dell Inspiron laptop. I have two external monitors connected, one through a vga port and one through a USB connected Kensington Office Dock.

Everything was working fine until my SDD Hard Drive failed and I had to replace it with another. Now with the new hard drive when I try to extend the desk top with this 3rd monitor (through the Office Dock) I get the message: "Unable to save display settings".

Need help!
0
Comment
Question by:mabehr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 3
  • +2
16 Comments
 
LVL 12

Expert Comment

by:andreas
ID: 40537852
I think you might have different Video drivers installed. Did you do a restore from official dell recovery dvd or did you clean install your windows and then install the drivers afterwards?

if you did the clean install way you might try to replace the drivers for your video-card with the same version that was installed before.
0
 
LVL 47

Expert Comment

by:noxcho
ID: 40537854
Agreed with above. Would be my first thought as well. How was the drive replaced? Through new installation or restore from backup?
0
 

Author Comment

by:mabehr
ID: 40537864
Drive was installed through a new installation and then I downloaded from the Dell site all drivers it said I needed.
0
How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

 
LVL 47

Expert Comment

by:noxcho
ID: 40537922
Did you take any backup from the old drive?
0
 
LVL 1

Expert Comment

by:Cashpanda
ID: 40537986
Video drivers.
Dig up your resource recovery media discs from dell and load drivers\update.
0
 
LVL 12

Expert Comment

by:andreas
ID: 40538002
If no backup from old drive, did you install same version of windows or another version of windows. It should be the same version of windows. then try to use the drivers that were shipped with the device. there should be a cd included with the drivers or an assistent was available which could build the recovery/driver dvds. So if you have this kind of -dvds try these.
0
 
LVL 5

Accepted Solution

by:
Aaron earned 500 total points
ID: 40538031
I would think it would be the video drivers as well but I would look up the video card you have and get the full drivers from the company who makes the card (in example ATI they offer eyefinity drivers etc. for 3+ monitors). Otherwise you might want to check if their are any special drivers for the office dock. You can also try to add all the windows updates and check if this works with lower resolutions... Does it not work with duplicate displays or just not with extend displays?
0
 

Author Comment

by:mabehr
ID: 40538043
I had no backup of old drive. Haven't been able to access it yet as I need a usb to ssd drive attachment (coming). I did reload drivers with original install disks and what I've done now is to re-download all the video drivers from the Dell site for my particular machine.

I'm away from home now so haven't had time to restart and see if that fixed it or not.
0
 
LVL 47

Expert Comment

by:noxcho
ID: 40538078
In Device Manager - check Display Adapters. What driver is it using? Windows Generic or yours? Maybe you need to install ATI, Intel or NVidia extra app for this. Depends on the model of your video controller.
0
 
LVL 1

Expert Comment

by:Cashpanda
ID: 40538095
Also-
Check for the driver set for your Office Dock.
0
 
LVL 5

Expert Comment

by:Aaron
ID: 40538112
@Cashpanda - I already mentioned he should check the drivers for the Office Dock :) Guess it wouldn't hurt to check them twice ha ha
0
 

Author Comment

by:mabehr
ID: 40538118
I'll have to check all these questions when I get home later tonight.
0
 
LVL 1

Expert Comment

by:Cashpanda
ID: 40538535
@Arron: my b-- unrefreshed browser.
0
 
LVL 5

Expert Comment

by:Aaron
ID: 40538555
@Cashpanda - no worries it happens
0
 

Author Closing Comment

by:mabehr
ID: 40543721
I uninstalled and reinstalled the docking station and it worked.
Thank you!
0
 
LVL 5

Expert Comment

by:Aaron
ID: 40544438
@author glad to hear it!
0

Featured Post

Save the day with this special offer from ATEN!

Save 30% on the CV211 using promo code EXPERTS30 now through April 30th. The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Is This Hard Drive on Dell Windows 7 going to fail - SMART Errors 10 129
hp laptop chargers 4 66
lattitude bios upgrade failed 11 53
HDD Thickness on a Lenovo T430s ? 2 36
When you press your power button on your laptop and the LCD screen just stays black.  What is the problem? Possible problem can be the on-board video chip or Video Card. Possible problem can be the power inverter. Possible problem can be the ba…
The Samsung SSD 840 EVO and 840 EVO mSATA have a well-known problem with a drop in read performance. I first learned about this in an interesting thread here at Experts Exchange: http://www.experts-exchange.com/Hardware/Storage/Hard_Drives/Q_2852…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question