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How do I correct "Incorrect Printer port detected?"

Posted on 2015-01-08
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Last Modified: 2015-01-08
I have a laptop running Windows ME connected to a Lexmark X1290 that has been working fine until just recently and now when I attempt to print a document I get this error message: "Incorrect Printer Port Detected"  " The printer is designed to work with usb cables only.  The current setting is not set to usb port."  Yet, when I go into device manager is is showing that it is connected to the usb device.  The correct printer is set to default.  where is the settings to change the printer port?
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Question by:beemmer
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by:Aaron
ID: 40538201
What if you just uninstalled the printer/reinstalled the drivers and printer.
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Accepted Solution

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Aaron earned 2000 total points
ID: 40538207
In "devices and printers" go to the "printer properties" under the "Ports" tab check to see what is there and if you can change the port to the USB. Otherwise just reinstall the printer.
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Author Comment

by:beemmer
ID: 40538352
Do you know where I can find a driver for that printer?  I went to lexmark website and they do not show a driver for that version of windows and I tried several other places, including drivers Guide and the one they claimed would work didn't - when I tried to install it, it said that this printer does not support this version of windows.
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Expert Comment

by:Aaron
ID: 40538360
It won't do an automatic install if you just put it in another USB port? Or do you still have the disk? Did you try to change the port like I mentioned? I will take a look to see if I can find the drivers.
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Expert Comment

by:Aaron
ID: 40538368
Here is the driver for windows 2000 you can see if that will work.

http://support.lexmark.com:80/lexmark/index?page=content&locale=EN&docLocale=en_US&segType=recommendedSegmentOS&userlocale=EN_US&id=DR15827

If not you can try the XP driver.
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Author Closing Comment

by:beemmer
ID: 40538384
Ok I found the port settings and got it to print.  I don't know why I couldn't find it earlier. Guess I was just over-looking it.  Thanks for your help - it is printing fine now.
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Expert Comment

by:Aaron
ID: 40538389
No problem, sometimes you get to looking for something a certain way enough times and you just get yourself stuck in that loop. You may have accidentally selected properties instead of printer properties or even preferences. Glad to hear that worked.
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