Solved

Cannot log out of OWA Office 365

Posted on 2015-01-08
1
1,156 Views
Last Modified: 2015-02-23
When logging out of our OWA Office 365 mail, we get the following error.  This happens on both Chrome and IE.  I have cleared the cookies on both browsers and still get the same message.

Sorry, but we're having trouble signing you out.

Try closing and reopening your browser. If that does not work, try clearing the cookies from your browser and signing in again. If this message was displayed after attempting to sign out of an app, close and restart the app.

You have signed out of these sites:

We couldn't sign you out of these sites:

Outlook Live (260563)"
0
Comment
Question by:ucstech
1 Comment
 
LVL 38

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
Comment Utility
It's a known issue, it comes with different variations depending on whether you are using cloud or federated identities. As advised in the message, closing (all) the browser windows should work, or clearing the cookies. If you are using AD FS with the browsed configured for WIA, it gets trickier still.

Here's a bit more detailed info: http://support.microsoft.com/kb/2507767
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
This lesson covers basic error handling code in Microsoft Excel using VBA. This is the first lesson in a 3-part series that uses code to loop through an Excel spreadsheet in VBA and then fix errors, taking advantage of error handling code. This l…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now