Solved

Cannot log out of OWA Office 365

Posted on 2015-01-08
1
1,681 Views
Last Modified: 2015-02-23
When logging out of our OWA Office 365 mail, we get the following error.  This happens on both Chrome and IE.  I have cleared the cookies on both browsers and still get the same message.

Sorry, but we're having trouble signing you out.

Try closing and reopening your browser. If that does not work, try clearing the cookies from your browser and signing in again. If this message was displayed after attempting to sign out of an app, close and restart the app.

You have signed out of these sites:

We couldn't sign you out of these sites:

Outlook Live (260563)"
0
Comment
Question by:ucstech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 41

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 40538381
It's a known issue, it comes with different variations depending on whether you are using cloud or federated identities. As advised in the message, closing (all) the browser windows should work, or clearing the cookies. If you are using AD FS with the browsed configured for WIA, it gets trickier still.

Here's a bit more detailed info: http://support.microsoft.com/kb/2507767
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Veeam Backup & Replication has added a new integration – Veeam Backup for Microsoft Office 365.  In this blog, we will discuss how you can benefit from Office 365 email backup with the Veeam’s new product and try to shed some light on the needs and …
In-place Upgrading Dirsync to Azure AD Connect
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
how to add IIS SMTP to handle application/Scanner relays into office 365.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question