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How can I use bounce-back error message to determine delivery problem

Posted on 2015-01-08
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Last Modified: 2015-01-14
Background Info: I am Exchange Server admin for two office buildings, both with onsite, single-server Exchange setups. Sender at office A is trying to send to Recipient at office B an email with 25MB attachment.  I have verified using the get-sendconnetor and get-receiveconnector commands on both servers that: all connectors are set with MaxMessageSize of 50MB.

Problem: Sender at office A receives the following bounce-back error, which I have edited for privacy purposes.  My edits are with either double << >> or double (( )) designations:
--------------------------------------------
From: postmaster2@tbylaw.com [mailto:postmaster2@tbylaw.com]
Sent: Thursday, January 08, 2015 11:53 AM
To: Joshua Payne
Subject: Undeliverable: FW: RE: BET Transportation and David McDonald

Delivery has failed to these recipients or groups:

<<recipient email address>>
This message is too large to send. To be able to send it, make the message

smaller, for example, by removing attachments.

Diagnostic information for administrators:

Generating server: <<.local name of receiving server>>

<<recipient email address>>
#< #5.2.3 smtp;550 5.2.3 RESOLVER.RST.SendSizeLimit; message too large for this

sender> #SMTP#

Original message headers:

Received: from <<.com name of sending server>> ((internal ip of firewall at

receiving office)) by <<.com name of receiving server>>
 ((internal ip of receiving server)) with Microsoft SMTP Server (TLS) id

8.2.254.0; Thu, 8 Jan
 2015 11:50:43 -0700
Received: from <<.local name and MAC id from sending server>> with mapi id
 14.03.0224.002; Thu, 8 Jan 2015 11:50:10 -0700
From: Joshua Payne <<sender email address>>
To: <<recipient email address>>
Subject: FW: RE: BET Transportation and David McDonald
Thread-Topic: RE: BET Transportation and David McDonald
Thread-Index: AdAp33d9Ez/FAIGTSaaTKlqnWlIUnQBk7ivw
Date: Thu, 8 Jan 2015 18:49:53 +0000
Message-ID: <80EF4E30B0006743ACA0808854D655A33C5DA0A9@<<.local name of sending

server>>>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-originating-ip: [[internal ip of sender computer]]
Content-Type: text/plain
MIME-Version: 1.0
Return-Path: <<sender email address>>
Received-SPF: SoftFail (<<.local name of receiving server>>: domain of

transitioning
 <<sender email address>> discourages use of <<internal ip of firewall at

receiving office>> as permitted sender)
-----------------------------------

The message is coming from the recipient mail server, but seems to be saying that the sender does not have permission to send that size of message, which I do not understand.  I also am confused about the use of the .local and .com server names.

Please help me to decipher this error, and figure out where the failure is occurring and how I can correct it so the email attachment size will not prevent its delivery.

Thanks - Rob
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Question by:Rob Grinage
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2 Comments
 
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Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 40538979
If you have only changed the send/receive connectors then you haven't done everything. There are other places where the restriction could be set.
This article on the Exchange Wiki outlines where you need to change things.

http://social.technet.microsoft.com/wiki/contents/articles/22765.step-by-step-exchange-2013-email-message-size-restriction-detail.aspx

The NDRs will have the server's real name in them, that is to be expected.

Simon.
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LVL 1

Author Closing Comment

by:Rob Grinage
ID: 40549542
This was the solution - it showed me the Global settings were not set correctly.
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