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Windows Media Player in Windows 7 outputs audio but not video

Posted on 2015-01-08
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Last Modified: 2015-01-08
Hello and Good Evening Everyone

             I am needing help in playing back a video within Windows Media Player of Windows 7.  Whenever the clip plays back,  I get audio output without the video.  The format of the audio-video clip is MP4 or .mp4.  If more information is needed, please feel free to ask and I will furnish it as soon as possible.

           I look forward to hearing from everybody regarding possible solutions to this concern.  

           Thank you

           George
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Question by:GMartin
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LVL 4

Expert Comment

by:Jason Johanknecht
ID: 40539467
You might require a codec to play the video.  Here is the MS site that might help: http://windows.microsoft.com/en-us/windows/codecs-frequently-asked-questions#codecs-frequently-asked-questions=windows-8
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Accepted Solution

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Jason Johanknecht earned 500 total points
ID: 40539470
One option I have seen is DivX: http://www.divx.com/divx/windows/
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Author Closing Comment

by:GMartin
ID: 40539483
Hello and Good Evening

             Thank you so much for your shared input and especially the direct download link to DivX or http://www.divx.com/divx/windows/.  Following the successful download and installation of DivX, I simply right-clicked on the problem clip and selected Open with DivX.  To my pleasant surprise, the audio-video clip opened up without any problems.

             Thanks again for a job so well done.

             George
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