Solved

Mailbox missing in Exchange 2010

Posted on 2015-01-09
3
125 Views
Last Modified: 2015-01-13
I created a mailbox 2 days ago that is not showing up in the GAL. I can find it using OWA however. I can also send messages to the mailbox if I use the entire email address. I can't find anything wrong with the mailbox or the A.D. account. The domain is Windows 2003 native. Does anyone have any suggestions to get it into the GAL? I am using Outlook 2010 and have tried downloading the GAL several times but, to no avail.

Thanks
0
Comment
Question by:jfholloway
3 Comments
 
LVL 53

Assisted Solution

by:Will Szymkowski
Will Szymkowski earned 166 total points
ID: 40540343
It is not the GAL that is not updating it is your Offline Address Book. If you set Outlook to not use Cached Exchange mode then you should be able to see the new mailbox in the GAL.

Have you tried to manually download the OAB from the Outlook Client? I would also check the OAB generation schedule from the EMC >Org Config>Mailbox>OfflineAddressBook Tab>Right click the OAB Properties>click the Customize button

If no clients are getting the OAB from the server you may want to re-create it as well.
Recreating the OAB Exchange 2010

Will.
0
 
LVL 13

Assisted Solution

by:Andy M
Andy M earned 167 total points
ID: 40540427
So you can see the mailbox listed in the address book in OWA but it's not showing up in Outlook?

If a manual download of the OAB doesn't work check the permissions on the OAB Webconfig file on the Exchange server. Authenticated users should have read+execute permissions on there, if they do not then this can cause Outlook to stop getting updates to the GAL.
0
 
LVL 8

Accepted Solution

by:
Jessie Gill, CISSP earned 167 total points
ID: 40540907
Manually update OAB in exchange

Organization Configuration-> Mailbox-> tab Offline Address Book-> right click on the Offline Address Book for which you want to update-> Update

Manually force your the OAB to be distributed

Get-ClientAccessServer | Update-FileDistributionService -Type "OAB"

Once the 2 commands are run then from outlook downlaod the the latest OAB, and the mailbox should show

I have done this numerous times as I ran into teh same issue as you numerous times.

Here is an excellent article to read
http://www.howto-outlook.com/howto/oabupdate.htm
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question