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Office 365 - outlook 2013

Posted on 2015-01-09
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Last Modified: 2015-01-24
My OS is win 7 prof 64 bit and I have office 365 installed and also configured my msn account in Outlook 2013.  But the msn account which is a free account, does not download all the emails to the current date.  But I can go to the msn.com web page and view all the emails.  According to the msn support technician at Microsoft, he says the problem is at the Office 365 component.   In Outlook, sometimes it says connected and downloading, or disconnected.  And when I try to do a Send and Receive function, I do not get any errors.  
i tried to do a send email, but it did not show up in my Outbok or in my Sent folders.  But it showed up at the msn page in the web.  
Hope the experts can please suggest a fix.  Thank u.
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Question by:jegajothy
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John Hurst earned 500 total points
ID: 40541085
You used to use Outlook 2007 and probably had one PST file for all your accounts. If you set up more than one Account in Outlook 2013 , the wizard sets up multiple PST files. You may be looking a the wrong file in Outlook.

Look down the folder tree and see if there are other email accounts and see if one of these holds your email.
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Author Comment

by:jegajothy
ID: 40541560
In response to John, I moved the files I thought that were causing the problem to a old backup folder, thus leaving only one file in the directory.  But I still get :
Waiting for server response               Connected
then I get
All Folders are upto date                    Connected

and finally, I get the error messsge :
There are too many devices syncing with this account.  To sync using Outlook, try removing another device that is connected with this account such as phone or another computer.
 
The Q is how do I find out what devices are connected with the account.
Thank u.
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Author Comment

by:jegajothy
ID: 40541563
Further to my response to John's input, here is the error code when I clicked on Details :
Account : jegajothy@msn.com
File: outlook\pstprx\storeas\utils\airsyncstatuscodes.h
Line: 97
HTTP/1.1 200 OK
SyncStatus: 177
To re-try press F9...
      Error Code:      0x80004005
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Expert Comment

by:John Hurst
ID: 40541565
Go into Outlook, File, Account Settings. Click on the account and look below for the PST location.

Also check each account for POP, SMTP, IMAP (maybe) setting addresses), Inbound ports 995 SSD,  outbound ports 587 TLS (check these with your ISP)

Work through each account very carefully.

I am using Outlook 2013 on Windows 8.1 Pro and it works very well.
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Author Comment

by:jegajothy
ID: 40541960
in response to John, i had moved the pst files other than the one that is being used, to a different location.  
Also I only have one email, msn email, account in Outlook 2013 and no other, but the error still says "there aree too many devices syncing with this account. ....".  And none of my laptops or tablets are on, nor are they configured at all for this msn email account.  Thus my consternation.
Microsoft MSN support has agreed to reset my MSN account from the server tonight at 8 pm when they call me on the telephone and do a remote access of my pc..  Please let me know if u have any thoughts on this.  Thank u.
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Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 40541970
Starting with Outlook 2013, I use the default location for PST files, but changing it should not matter.

none of my laptops or tablets are on, nor are they configured at all for this msn email account

Strange. I sync one device (iPhone) with this account and no issues.

Let's see what Microsoft Support says.
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Author Closing Comment

by:jegajothy
ID: 40568293
thanks, the problem looks like at the msn server end.
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Expert Comment

by:John Hurst
ID: 40568298
@jegajothy  - Thanks for the update and I was happy to help.
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