Office 365 - outlook 2013
My OS is win 7 prof 64 bit and I have office 365 installed and also configured my msn account in Outlook 2013. But the msn account which is a free account, does not download all the emails to the current date. But I can go to the msn.com web page and view all the emails. According to the msn support technician at Microsoft, he says the problem is at the Office 365 component. In Outlook, sometimes it says connected and downloading, or disconnected. And when I try to do a Send and Receive function, I do not get any errors.
i tried to do a send email, but it did not show up in my Outbok or in my Sent folders. But it showed up at the msn page in the web.
Hope the experts can please suggest a fix. Thank u.
i tried to do a send email, but it did not show up in my Outbok or in my Sent folders. But it showed up at the msn page in the web.
Hope the experts can please suggest a fix. Thank u.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Further to my response to John's input, here is the error code when I clicked on Details :
Account : jegajothy@msn.com
File: outlook\pstprx\storeas\uti
Line: 97
HTTP/1.1 200 OK
SyncStatus: 177
To re-try press F9...
Error Code: 0x80004005
Account : jegajothy@msn.com
File: outlook\pstprx\storeas\uti
Line: 97
HTTP/1.1 200 OK
SyncStatus: 177
To re-try press F9...
Error Code: 0x80004005
Go into Outlook, File, Account Settings. Click on the account and look below for the PST location.
Also check each account for POP, SMTP, IMAP (maybe) setting addresses), Inbound ports 995 SSD, outbound ports 587 TLS (check these with your ISP)
Work through each account very carefully.
I am using Outlook 2013 on Windows 8.1 Pro and it works very well.
Also check each account for POP, SMTP, IMAP (maybe) setting addresses), Inbound ports 995 SSD, outbound ports 587 TLS (check these with your ISP)
Work through each account very carefully.
I am using Outlook 2013 on Windows 8.1 Pro and it works very well.
in response to John, i had moved the pst files other than the one that is being used, to a different location.
Also I only have one email, msn email, account in Outlook 2013 and no other, but the error still says "there aree too many devices syncing with this account. ....". And none of my laptops or tablets are on, nor are they configured at all for this msn email account. Thus my consternation.
Microsoft MSN support has agreed to reset my MSN account from the server tonight at 8 pm when they call me on the telephone and do a remote access of my pc.. Please let me know if u have any thoughts on this. Thank u.
Also I only have one email, msn email, account in Outlook 2013 and no other, but the error still says "there aree too many devices syncing with this account. ....". And none of my laptops or tablets are on, nor are they configured at all for this msn email account. Thus my consternation.
Microsoft MSN support has agreed to reset my MSN account from the server tonight at 8 pm when they call me on the telephone and do a remote access of my pc.. Please let me know if u have any thoughts on this. Thank u.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
thanks, the problem looks like at the msn server end.
@jegajothy - Thanks for the update and I was happy to help.
ASKER
Waiting for server response Connected
then I get
All Folders are upto date Connected
and finally, I get the error messsge :
There are too many devices syncing with this account. To sync using Outlook, try removing another device that is connected with this account such as phone or another computer.
The Q is how do I find out what devices are connected with the account.
Thank u.